To enable proactive emails, please provide:
- Tracking number
- Order number
- Customer details, including email
- Notification content and types
Products
Integrations
pL Email Service
Our ESP enables you to send proactive email communications providing order status updates to your customers at each stage of the delivery journey.
Benefits of pL Email Service
By sending order updates via proactive emails with parcelLab, you can provide meaningful updates and information to your customers on their order and reduce calls into customer service. You can customize the content of emails you send out to deliver a personalized experience for your customers and monitor the performance of your communications to help you streamline your processes.
What is Email Service used for
The email service integration allows you to send tracking and order data via one of our flexible integration methods that is used to send automated communication to customers for events within the delivery process based on defined triggers. This can be customized to adapt to your existing outbound order process and you can set up your communications to drive the content depending on specific values and conditions to ensure it meets your brand’s needs.
pL Engage
pL Platform
Order Management
Customer Experience
Email Service Integration Overview
Use our email service integration to send proactive email notifications to keep customers updated on their order status throughout the order lifecycle, which includes the following benefits:
- Flexible integration options: Send tracking and order data to parcelLab via API, file transfer, email (BCC) or an event bus integration, which is used to create a corresponding tracking record in the parcelLab system.
- Improve customer satisfaction: Provide a great customer service by keeping your customers informed during the delivery process.
- Reduce customer service calls: Ease pressure on your customer service teams through meaningful order updates and information in email notifications.
- Customizable content: Use triggers to create personalized customer journeys beyond simple carrier updates.
How to pL Email Service
To integrate with parcelLab to send proactive emails containing the current status of a tracking or order, you need to provide the following information to parcelLab:
Step 1
Step 2
You can submit this information via one of the following integration methods:
- API: The most flexible method of data integration is API. You submit each individual parcel, package, or order, get instant feedback, and have the most flexible data structures when calling the track or order
- Files: Transfer files containing relevant tracking data through our SFTP server with certificate-based authentication.
- Email: Email-based transmission is limited in terms of flexibility and data quality but offers a zero-effort integration into parcelLab.
- Event Bus Integration: Provide access to your event bus systems so parcelLab can connect and receive order and tracking data into our system.
Resources
Technical Guide
