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eKomi
Enhance your customer feedback strategy with the eKomi-parcelLab integration, providing verified review links post-delivery.
Elevating Customer Feedback with eKomi & parcelLab
The integration between eKomi and parcelLab offers a streamlined approach to capturing customer feedback. Utilized by companies such as Rajapack, this partnership ensures that review requests are timely, relevant, and reflective of the customer’s actual experience.
Benefits of Integrating eKomi with parcelLab
Connecting eKomi with parcelLab brings significant advantages to your feedback collection process:
- Timely Review Requests: Send based on delivery success, capturing genuine customer satisfaction.
- Custom Feedback Paths: Adjust messages or exclude reviews based on the delivery journey to avoid irrelevant feedback.
- Verified Reviews: Only customers who have received their orders are invited to review, ensuring authentic feedback.
pL Engage
pL Retain
Customer Feedback
Streamlined, Authentic Engagement with eKomi
The eKomi-parcelLab integration equips your business with the tools needed to refine how and when you engage customers for feedback:
- Authentic Reviews Post-Delivery: Ensures feedback comes from actual product/service users.
- Tailored Feedback Requests: Enhances customer experience and satisfaction.
- Strategic Collection: Leverages tracking data for insightful feedback across the delivery journey.
