--- title: Homepage url: "https://parcellab.com/" type: Page date_published: "2025-02-24T14:05:33+00:00" date_modified: "2026-03-25T09:32:28+00:00" description: Increase customer lifetime value by personalizing every touchpoint from delivery to returns with our post-purchase experience software. --- # Turn deliveries into loyalty With parcelLab, every delivery and return becomes a personalized experience that drives customer satisfaction and lifetime value. [Take a tour](https://parcellab.com/take-a-tour/) [Book a demo](https://parcellab.com/book-a-demo-platform-tour/) / ## Own the entire post-purchase journey We turn checkout, delivery, and returns into loyalty-building moments. ![](https://parcellab.com/wp-content/uploads/2025/05/JOURNEY-MAP-MOBILE-1-1024x1024.webp) Retain Engage Convert Insight AI Agents [Retain Every return is an opportunity to re-engage & resell See returns in action ](https://parcellab.com/make-returns-seamless/) [Engage Keep shoppers connected with timely, branded updates Explore delivery engagement ](https://parcellab.com/enhance-delivery-experience/) [Convert Boost cart conversions with delivery promises Boost my conversions ](https://parcellab.com/boost-cart-conversion/) [Insights Benchmark and optimize with real-time analytics Unlock my insights ](https://parcellab.com/get-data-driven-insights/) [AI agents Scale CX with autonomous support and optimization Experience AI in action ](https://parcellab.com/ai-powered-post-purchase/) ## Solutions that grow customer lifetime value From delivery to returns, see how parcelLab reduces costs and unlocks new revenue streams. [Cut WISMO & WISMR 20% fewer WISMO calls, saving thousands of support hours ](https://parcellab.com/reduce-wismo-wismr/) [Monetize returns 11% higher retention through exchanges and store credit ](https://parcellab.com/turn-returns-into-revenue/) [Convert more carts 5% higher checkout conversion with delivery promises ](https://parcellab.com/boost-cart-conversion/) [Make it personal 29% higher revenue per email with branded post-purchase messaging ](https://parcellab.com/create-personalized-journeys/) Proof that post-purchase drives growth Real brands. Real results. Discover how leaders cut costs, grew revenue, and improved loyalty. [View all customer stories](https://parcellab.com/case-studies) [6,427 Man hours saved “The returns portal, give us an easy solution that informs both our teams & customers of a parcel’s delivery status.” **Silvio Heider** Business Expert Process Management at Conrad ](https://parcellab.com/case-studies/conrad-electronics) [5% Increased revenue “With parcelLab we deliver seamless updates that keep customers engaged, driving loyalty and repeat purchases.” **Nick Omerod** Customer & Digital Director at New Look ](https://parcellab.com/case-studies/new-look) [29% Revenue growth per email “parcelLab ensures every touchpoint reflects our brand, reduces frustration, and strengthens trust. ” **Jordan Gesky** Senior Customer Experience Manager at True Classic ](https://parcellab.com/case-studies/true-classic) [20% Decrease in WISMO “parcelLab helps us scale eCommerce operations, cut costs, and deliver on brand goals.” **Logan Dunn** Head of eCommerce at Wyze ](https://parcellab.com/case-studies/wyze/) ## Built for every retail team Every team wins: empower eCommerce, logistics, service, and marketing to perform better together. [eCommerce & digital Boost sales, build loyalty, and drive more repeat purchases. ](https://parcellab.com/ecommerce-and-digital/) [Operations & Logistics Improve visibility, cut costs, and manage exceptions. ](https://parcellab.com/operations-and-logistics/) [Customer service Fewer WISMO/WISMR calls, more time for value support. ](https://parcellab.com/customer-service/) [Customer experience Engage customers, reduce frustration and maximize retention. ](https://parcellab.com/customer-experience/) [Marketing Branded, tailored content that drives upsell & cross-sell. ](https://parcellab.com/marketing/) ## What’s happening at parcelLab Featured report U.S. eCommerce Shipping Experience Study We analyzed the post-purchase experiences of the top retailers in the U.S. to see what they did well and what they could improve upon. The results may surprise you. [Read more](https://parcellab.com/research/ecommerce-shipping-experience-study-2025/ "e-commerce shipping experience study 2025") ### Join the parcellab.community We believe in putting you, our customers, at the heart of everything we do. [Join today](https://parcellab.com/community/) 1000 + Customers worldwide 200 + Global Employees $ 112 m in Series C Funding Latest update #### parcelLab and Metapack partner to empower retailers with seamless end-to-end delivery experiences Strategic partnership to provide customers with exceptional delivery experiences and drive business growth [Read more](https://parcellab.com/press/parcellab-and-metapack-partner-to-empower-retailers-with-seamless-end-to-end-delivery-experiences/ "ParcelLab and Metapak partner to empower retailters with seamless end-to-end delivery experiences") ## Top-rated platform With 25+ awards in G2’s 2026 reports, parcelLab is trusted as a leader in post-purchase experience. ![Customer review on G2 praising parcelLab’s post-purchase experience software for order tracking and customer satisfaction](https://parcellab.com/wp-content/uploads/2025/03/G2_Repeatable-asset_Why-parcelLab-1.png) ### Discover your PPX maturity See how your post-purchase experience compares and what it takes to level up. [Get your PPX assessment](https://parcellab.com/ppx-maturity-curve/) [Explore the platform](https://parcellab.com/post-purchase-platform/) ![Post-purchase experience software dashboard showing delivery tracking, returns options, and performance benchmarking](https://parcellab.com/wp-content/uploads/2025/04/CTA_Footer.png)