---
title: The Delivery Conference
url: "https://parcellab.com/events/the-delivery-conference-2026/"
type: Event
date_published: "2025-12-19T20:49:57+00:00"
date_modified: "2026-04-24T09:48:05+00:00"
description: "The Delivery Conference is where professionals across the retail, eCommerce, and delivery ecosystem come together."
event_type: on-demand
event_date: "February 3 - 3, 2026"
---

## Event summary

We are thrilled to attend The Delivery Conference on 3 February 2026, at the Royal Lancaster Hotel in London, where professionals across the retail, eCommerce, and delivery ecosystem come together. We will be at **Stand #15**. Make sure you stop by to chat!

Beyond sessions, The Delivery Conference is helping usher in a new era of AI-powered, data-driven, and customer-led eCommerce logistics.

 Panel session

**Beyond the Box—Returns, Exchanges, and the Post-Purchase Experience**

***Time: 14:45-15:30***

The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.

Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.

**Panel:**

- Clare Bailey – Founder of The Retail Champion
- Aura Hita Losa – Conversational AI Lead at On
- Daniele Thomas – Customer Journeys and Returns Optimisation Manager at New Look
- Tobias Buxhoidt – Founder and CEO at parcelLab