UK E-Commerce Shipping Study 2019

Sign up now to download our detailed UK E-Commerce Shipping Study 2019.

By submitting this form, I confirm that I agree to the collection and processing of personal data by parcelLab, as further described in the Privacy Policy.

UK E-Commerce Shipping Study 2019

A detailed study on the checkout, shipping and returns performance of the UK’s 100 largest online shops.


We analyzed which shipping options are available, how high the delivery charges are and how shipping times are communicated.


How do retailers communicate with their customers? We looked at the parcel tracking & shipping notifications in detail.


How are returns processed and when is the money refunded? There are big differences between the dealers in the service quality.

Frequently asked questions

FAQs about the parcelLab UK E-Commerce Shipping Study

Which online retailers were examined during the shipping study?

The e-commerce shipping study analyses the checkout, shipping and returns services of the UK’s top 100 online retailers. The selection is basedon the list: Internet Retailing UK Top 500 2018.

Which shipping phases were investigated in the study?

We examined the checkout process, as well as the shipping and returns process, summarising the results in the study. For this purpose, a questionnaire with 34 questions was developed covering all relevant topics.

For whom is the shipping study interesting?

For any retailer who ships goods! The e-commerce shipping study is suitable for all online retailers and businesses that want to benchmark their shipping and returns processes with those of the UK’s top 100 retailers.

Can I also have my shipping process analyzed?

Of course. parcelLab offers all retailers, who send more than 5,000 shipments per month, an exclusive analysis from checkout to the dispatchand return.

Retailers can sign up here: Free shipping analysis.