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OX: A Customer’s Perspective
What customers expect and what online retailers actually offer
Peak 2020: Meet ‘The New Consumer’
Is your brand ready for the most digital and demanding peak season ever?
6 Tips For Reducing WISMO
A retailer’s guide to reducing WISMO customer service enquiries during delivery
DE E-Commerce Shipping Study 2020
A detailed study on the checkout, shipping and returns performance of Germany’s 100 largest online shops.
The Impact Of Covid-19 On
Customer Experience In Retail
Why customer experience is key right now and how to make your business stand out
UK E-Commerce Shipping Study 2020:
A detailed study into the state of UK fashion retail: Shedding light on the CX during delivery and returns
UK E-Commerce Shipping Study 2019
A detailed study on the checkout, shipping and returns performance of the UK’s 100 largest online shops.
E-Commerce Shipping Study 2018
A detailed study on the performance of the 100 largest German online shops in the area of checkout, shipping a
The Essential Guide For E-Commerce Retailers 2019
Discover trends, tools and innovative features to maximize your customer experience in 2019