Studies & Whitepapers

Download our exclusive insights from the e-commerce industry here – free of charge

OX: A Customer’s Perspective

What customers expect and what online retailers actually offer

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Peak 2020: Meet ‘The New Consumer’

Is your brand ready for the most digital and demanding peak season ever?

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6 Tips For Reducing WISMO

A retailer’s guide to reducing WISMO customer service enquiries during delivery

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DE E-Commerce Shipping Study 2020

A detailed study on the checkout, shipping and returns performance of Germany’s 100 largest online shops.

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The Impact Of Covid-19 On
Customer Experience In Retail

Why customer experience is key right now and how to make your business stand out

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UK E-Commerce Shipping Study 2020:
Fashion Edition

A detailed study into the state of UK fashion retail: Shedding light on the CX during delivery and returns

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UK E-Commerce Shipping Study 2019

A detailed study on the checkout, shipping and returns performance of the UK’s 100 largest online shops.

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E-Commerce Shipping Study 2018

A detailed study on the performance of the 100 largest German online shops in the area of checkout, shipping a

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The Essential Guide For E-Commerce Retailers 2019

Discover trends, tools and innovative features to maximize your customer experience in 2019

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