Signed, Sealed and Delivered: Leveraging data to understand true SLA and exceed customer demand
Speaker
Calum McGee
Head of Product
MOO
Between supply chain issues and carrier delays, it’s more important than ever for brands to understand SLAs, and how they’re meeting–or failing–their customers’ rising expectations.
Join Calum McGee from MOO as he details the importance of leveraging data to ensure complete control over the customer experience.
In this session, you’ll learn:
- How using parcel data can reveal gaps in actual performance vs. customer promise
- Best practices for using data to effectively communicate with customers
- MOO’s story – and how they’ve used parcel data to see improvements in key performance areas