Say goodbye to boring shipping notifications!

With custom shipping notifications you create valuable customer touch points rather than entrusting these to your logistics partner.

Reach your customers where they really are

Customer communication across every channel

Shipping is more than delivery. The shipping process is the most emotional part of the customer journey. For the best shopping experience, you care for your customer from checkout to delivery via every communication channel.

E-mail

Text

Facebook

Alexa

Push

Less service inquiries

Say goodbye to "where is my parcel?" inquiries with proactive shipping notifications at the right time and in your branding.

Your packages, your rules

Whether you are shipping a single parcel or a truckload, you determine which notifications are sent to your customer.

Customer touch points

Create new customer touch points to strengthen your brand and maximize your cross & up selling potential.

Create valuable customer touch points

Shipping notifications that delight your customers

Communicate relevant information to your customers that is easy to understand. With customer notifications, you can increase open rates of 70% and click rates of up to 30%.

Product refinement

The last step before shipping

Inform customers with order updates. This will reduce customer service inquiries during longer delivery timeframes.

Dispatch confirmation

Not much longer

Create anticipation with customers through relevant & personalized messages and drive 75% of your customers back to your shop.

Delivery delay

Whenever there's a delay

Longer delivery times are frustrating for you & your customers. Proactively inform your customers of any delay.

Delivery announcement

The parcel arrives today

Improve successful deliveries by providing an intelligent delivery time prediction.

Failed delivery

No one was home

Let your customer know about the delivery failure. Inform them about a future attempt or where the package can be picked up.

Pickup notification

The shipment can now be collected

Inform your customers where they can pick up their package - at a neighbors' or the post office. Include a Google Maps display along with business hours.

Delivery confirmation

package arrival

Enjoy the moment your customer opens their package and offer additional product information. This is the ideal time to ask for a review and promote your social media channels.

Returns

The package was returned

Inform your customer when the return is completed and when the refund is initiated. This proactive customer service will decrease inquiries.