Shipping is more than delivery. The shipping process is the most emotional part of the customer journey. For the best shopping experience, you care for your customer from checkout to delivery via every communication channel.
Say goodbye to "where is my parcel?" inquiries with proactive shipping notifications at the right time and in your branding.
Whether you are shipping a single parcel or a truckload, you determine which notifications are sent to your customer.
Create new customer touch points to strengthen your brand and maximize your cross & up selling potential.
Communicate relevant information to your customers that is easy to understand. With customer notifications, you can increase open rates of 70% and click rates of up to 30%.
Inform customers with order updates. This will reduce customer service inquiries during longer delivery timeframes.
Create anticipation with customers through relevant & personalized messages and drive 75% of your customers back to your shop.
Longer delivery times are frustrating for you & your customers. Proactively inform your customers of any delay.
Improve successful deliveries by providing an intelligent delivery time prediction.
Let your customer know about the delivery failure. Inform them about a future attempt or where the package can be picked up.
Inform your customers where they can pick up their package - at a neighbors' or the post office. Include a Google Maps display along with business hours.
Enjoy the moment your customer opens their package and offer additional product information. This is the ideal time to ask for a review and promote your social media channels.
Inform your customer when the return is completed and when the refund is initiated. This proactive customer service will decrease inquiries.