Returns Experience

 

A Bespoke Customer Returns Journey
Via a Made-to-Measure Returns Management Platform

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Versatile Returns Experience
H&M
Conrad
dress-for-less
COS
hm.com/returns
H&M Returns Portal
 

Returns, like it's 2023

 

Our industry leading technology now applied to returns!

We have expertise across 550+ brands bringing together customer experience and operational processes enriched with data for an end-to-end returns experience.

  • Completely whitelabeled in your eco-system
  • Unlimited flexibility for user flows
  • World-wide availability
  • Carrier integrations & return-in-store
  • Go paperless with digital return labels
  • Live in 4 weeks

Create a consistent and seamless customer experience throughout the returns journey by connecting your warehouses, carriers, payment systems and proactive customer communications.

 

HAPPY CUSTOMERS

 

What customers love about our returns experience…

 

An easy and clear process

Customers can find your returns page embedded right in your online retail experience or directly from any post-purchase communications for simple and fast online returns. Whether buying from your eCommerce shop, a marketplace or through subscription box services, your customers will be empowered to start returns without assistance.

 

Flexible Return Options

With our returns platform you can give customers the flexibility to choose from exchange or refund options or pick the most convenient shipping, drop-off, or return to store locations. Take it a step further and add maps, shop opening times and even the weather to returns confirmation messages to make in-person returns even more convenient.

 

A Better Experience

Remove the anxiety of making returns with personalized, branded drop-off reminders, delay alerts, delivery success and reimbursement notifications sent via email, SMS, and chatbot. Proactive communications are triggered from carrier updates and integrations with your operational systems to keep customers updated on claim approvals, repair, exchange or refund process steps and inflight package tracking. No need to contact support or refresh banking apps waiting for payment processing.

 

No Label = Happy Planet

Show customers you care about a more sustainable returns experience. Go paperless with us! Stop sending shipping labels and RMA slips in every box. Use QR or bar codes for no box/no label drop-off in store options. Let customers print at home only when they need to so we can all feel good about going green.

 

HAPPY RETAILERS

 

What brands love about our returns platform…

 

Integration as easy as 1, 2, 3

With ready-made APIs, easy integration snippets for your site and communications templates you can be live and managing returns online in less than one month- no technical resources needed. For more complex setups we have a team of engineers and implementation specialists standing by to customize parcelLab to work for you.

Copy-paste our integration snippet in your shop, then configure in our backend. Take a look at how easy it is! Can’t find the integration method you’re looking for? Let’s build it together!

Developer Portal Contact us
Code Snippet
All your carriers, already connected
USPS
UPS
FedEx
DHL
LaserShip
OnTrac
 

More than Returns

parcelLab is so much more than returns, we’re enabling brands to create a truly end-to-end post-sales customer experience with Operations Experience Management.