Deliver the ecommerce returns solution your customers really want

Reduce returns. Recover revenue. Accelerate repeat purchases.

Shopper uses ecommerce returns management portal to exchange shirt
Man uses a returns platform to ship a helmet back to an ecommerce retailer

Optimize your experience to reduce ecommerce returns

Our implementation team will help you get the most out of parcelLab’s returns management software, allowing you to reduce returns in a way that fits your business strategy.

  • Customize return rules

  • Enhance post-purchase communication

  • Educate customers so they return less

  • Collect and analyze returns data quicker

  • Request and confirm more information via returns management platform


Recover returns revenue & drive repeat purchases

A streamlined and uncomplicated returns process encourages brand loyalty and increases the chance for repurchase. parcelLab gives you the flexibility to adapt its returns management platform for your specific needs.

  • Promote exchange or store credit instead of return and refund

  • Trigger early refunds before items are processed

  • Offer a unique returns experience for your VIPs

An ecommerce returns management software showing exchange options
Shopper registers a return in a returns management portal

Minimize issues that drive customer outreach and enable service teams

  • Answer all your customers’ questions with a flexible self-service returns platform

  • Automatically generate tickets for more complex returns, through integrations with Zendesk and SAP

  • Customer service agents can approve and close tickets faster


Reduce returns and warranty costs with operational efficiency

For returns that can’t be avoided, you can still focus on efficiencies that drive down costs. With returns data flowing into warehouse systems, you can forecast return volumes each day and reduce warehouse processing time with more data on what’s in each package and why it’s being returned.

A shopper downloads a paperless QR code via a digital returns management portal
A shopper downloads a paperless QR code via a digital returns management portal

Lessen your environmental impact with ecommerce returns management

  • Save on wasted paper, packaging and carbon emissions from reverse logistics.

  • With a flexible and customized digital returns experience, you can drop shipping labels and RMA slips from orders and save a ton of paper per year.

  • With custom returns rules and reasons, you’ll see an even bigger reduction on the environmental impact of reverse transportation.

  • For returns that can’t be avoided, using QR or bar codes for no label drop-off can give customers the option to return locally.

Christian Sailer

Thanks to parcelLab, we were able to improve customer communication and make it more transparent. Weltbild puts its customers center stage across the entire customer journey – no matter where they are at the time. This gives them an all-round good shopping experience.

Christian Sailer Chairman of the Management Board
Christian Sailer
Image Description

Fewer returns in under a month

Reduction in customer inquiries

Post-purchase email open rate


Take your returns and warranty management platform to the next level
Features that give you flexibility to build the ecommerce returns solution you want


Returns Communication

Multichannel communications with shipping, processing and refund notifications.


Data Security & Privacy

Only store data for 90 days. SOC 2 Type I, HIPAA, and ePrivacy certified.


Reduce Returns Labels

Print at home labels. Create multiple labels. QR or bar codes for no label pickup or drop-off options.


Flexible Reasons

Create custom reasons or enable extended returns reasons for warranty or repair.


Flexible Rules

Set returns platform rules based on time, product type, customer segments, product value or return reasons.


Customs handling & Additional paperwork 

Support your customs process and attach order confirmations, invoices, customs slips, and return labels.


Customer Service Integration

Enable agents with parcelLab’s returns management portal or with SAP and Zendesk integrations for a single view of order details, shipping status, communications, and full buying history. Auto generate tickets for complex returns.


Picture Upload & Additional Data

Collect photos, comments, second-hand owner details, or claims information on purchases through third-party providers for warranty or claims handling.


Exchanges & Refunds

Offer instant first scan refunds, gift cards or product exchanges via your digital returns platform.


Product recommendations

Reduce returns when you recommend sizes or replacement products based on selected reasons.


Segment customers

Create unique experiences in your returns management portal for different customer segments. Like offering immediate refunds for VIPs.

Master your Returns Experience with us

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