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The essential guide for e-commerce Retailers 2019

Discover trends, tools and innovations that will help you make your shipping a customer experience in 2019.

The essential guide for e-commerce Retailers 2019

In our essential guide for e-commerce retailers, we analyze the latest trends in the marketing automation, customer experience, logistics and more.


Take a look inside:

Post-Purchase Communication

Customer experience doesn’t end at the checkout. Learn why post-checkout experience is a critical part of the customer journey.

Logistics and Provider

What can a carrier do for you?How are they different? Choose the best logistics provider for your needs and your customers.

Interactive Chatbots

Use intelligent chatbots to automate your customer service. Send proactive messages to manage expectations, fast!
Stuart Hill

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Stuart Hill FARFETCH’s SVP of Logistics
Stuart Hill
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Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

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Consumer Research / Global

Why prioritizing customer retention during peak 2022 is vital for business success

The importance of customer retention strategies during peak season and tips on how to implement them successfully Read 

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Fashion / Global

Why style your post-purchase experience?

Discover post-purchase trends, insights and opportunities from the leading apparel e-retailers. Check out our report. Read 

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Where is my Order / Global

How fashion brands can reduce "WISMO" inquiries

A retailer's guide to reducing WISMO customer service enquiries during deliveries. Read 

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Returns / French

How do French online retailers manage returns?

Trends, prospects and opportunities for the 150 largest online retailers operating in France Read