")}.shape-container{position:relative}.shape{position:absolute;z-index:-1}.shape-bottom{bottom:0;left:0;right:0}.shape-bottom>svg{width:100%;height:auto;margin-bottom:-1px;-webkit-transform-origin:top center;transform-origin:top center}.text-dark{color:#1e2022!important}.col-10{-ms-flex:0 0 auto;flex:0 0 auto;width:83.33333%}.offset-1{margin-left:8.33333%}.mb-3{margin-bottom:1rem!important}@media (min-width:1200px){h3{font-size:1.3125rem}}.btn-warning{color:#fff;background-color:#f90;border-color:#f90}.btn-lg{padding:.75rem 1rem;font-size:1rem;border-radius:.3125rem}.mt-3{margin-top:1rem!important}.bg-gradient{background-image:var(--bs-gradient)!important}@media (max-width:991.98px){.navbar-expand-lg .navbar-collapse{background-color:#fff}.navbar-expand-lg .navbar-nav{padding:1rem}.navbar-expand-lg .navbar-nav .nav-link{padding:.5rem 0}.navbar-expand-lg .hs-mega-menu{max-width:100%!important;min-width:100%!important}.navbar-expand-lg .navbar-nav .dropdown-menu:not(.navbar-dropdown-menu){position:relative;box-shadow:none;border-top-width:0;margin-top:0;border-radius:0;padding-left:1rem}.navbar-expand-lg .navbar-nav .dropdown-menu:not(.navbar-dropdown-menu)::before{position:absolute;top:0;left:.4375rem;width:.125rem;height:calc(100% - .25rem);content:'';background-color:rgba(0,14,49,.1)}.navbar-expand-lg.navbar-dark .navbar-nav .dropdown-menu{border-left-width:0}.navbar-expand-lg.navbar-dark .navbar-nav{background-color:#000e31}}:root{--bs-blue:#377dff;--bs-indigo:#6610f2;--bs-purple:#6f42c1;--bs-pink:#d63384;--bs-red:#ed4c78;--bs-orange:#fd7e14;--bs-yellow:#f5ca99;--bs-green:#198754;--bs-teal:#00c9a7;--bs-cyan:#09a5be;--bs-white:#fff;--bs-gray:#8c98a4;--bs-gray-dark:#71869d;--bs-gray-100:#f7faff;--bs-gray-200:#f8fafd;--bs-gray-300:#e7eaf3;--bs-gray-400:#bdc5d1;--bs-gray-500:#97a4af;--bs-gray-600:#8c98a4;--bs-gray-700:#677788;--bs-gray-800:#71869d;--bs-gray-900:#1e2022;--bs-primary:#002172;--bs-secondary:#5ECFFB;--bs-success:#88C538;--bs-info:#854ADB;--bs-warning:#FF9900;--bs-danger:#F03A47;--bs-light:#f7faff;--bs-dark:#000E31;--bs-primary-rgb:0,33,114;--bs-secondary-rgb:94,207,251;--bs-success-rgb:136,197,56;--bs-info-rgb:133,74,219;--bs-warning-rgb:255,153,0;--bs-danger-rgb:240,58,71;--bs-light-rgb:247,250,255;--bs-dark-rgb:0,14,49;--bs-white-rgb:255,255,255;--bs-black-rgb:0,0,0;--bs-body-color-rgb:103,119,136;--bs-body-bg-rgb:255,255,255;--bs-font-sans-serif:system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans","Liberation Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";--bs-font-monospace:SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono","Courier New",monospace;--bs-gradient:linear-gradient(180deg, rgba(255, 255, 255, 0.15), rgba(255, 255, 255, 0));--bs-body-font-family:Inter,sans-serif;--bs-body-font-size:1rem;--bs-body-font-weight:400;--bs-body-line-height:1.5;--bs-body-color:#677788;--bs-body-bg:#fff}*,::after,::before{box-sizing:border-box}body{margin:0;font-family:var(--bs-body-font-family);font-size:var(--bs-body-font-size);font-weight:var(--bs-body-font-weight);line-height:var(--bs-body-line-height);color:var(--bs-body-color);text-align:var(--bs-body-text-align);background-color:var(--bs-body-bg);-webkit-text-size-adjust:100%}.h1,h1,h2{margin-top:0;margin-bottom:.5rem;font-weight:600;line-height:1.2;color:#1e2022}.h1,h1{font-size:calc(1.375rem + 1.5vw)}@media (min-width:1200px){.h1,h1{font-size:2.5rem}}h2{font-size:calc(1.3rem + .6vw)}@media (min-width:1200px){h2{font-size:1.75rem}}p{margin-top:0;margin-bottom:1rem}ul{padding-left:2rem;margin-top:0;margin-bottom:1rem}small{font-size:.875em}a{color:#002172;text-decoration:none}img,svg{vertical-align:middle}button{border-radius:0;margin:0;font-family:inherit;font-size:inherit;line-height:inherit;text-transform:none}[type=button],button{-webkit-appearance:button}::-moz-focus-inner{padding:0;border-style:none}::-webkit-datetime-edit-day-field,::-webkit-datetime-edit-fields-wrapper,::-webkit-datetime-edit-hour-field,::-webkit-datetime-edit-minute,::-webkit-datetime-edit-month-field,::-webkit-datetime-edit-text,::-webkit-datetime-edit-year-field{padding:0}::-webkit-inner-spin-button{height:auto}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-color-swatch-wrapper{padding:0}::file-selector-button{font:inherit}::-webkit-file-upload-button{font:inherit;-webkit-appearance:button}.img-fluid{max-width:100%;height:auto}.container{width:100%;padding-right:var(--bs-gutter-x,.75rem);padding-left:var(--bs-gutter-x,.75rem);margin-right:auto;margin-left:auto}@media (min-width:576px){.container{max-width:540px}}@media (min-width:768px){.container{max-width:720px}}@media (min-width:992px){.container{max-width:960px}}@media (min-width:1200px){.container{max-width:1140px}}.row{--bs-gutter-x:1.5rem;--bs-gutter-y:0;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;margin-top:calc(-1 * var(--bs-gutter-y));margin-right:calc(-.5 * var(--bs-gutter-x));margin-left:calc(-.5 * var(--bs-gutter-x))}.row>*{-ms-flex-negative:0;flex-shrink:0;width:100%;max-width:100%;padding-right:calc(var(--bs-gutter-x) * .5);padding-left:calc(var(--bs-gutter-x) * .5);margin-top:var(--bs-gutter-y)}.col{-ms-flex:1 0 0%;flex:1 0 0%}.col-12{-ms-flex:0 0 auto;flex:0 0 auto;width:100%}@media (min-width:768px){.col-md-3{-ms-flex:0 0 auto;flex:0 0 auto;width:25%}.col-md-4{-ms-flex:0 0 auto;flex:0 0 auto;width:33.33333%}.col-md-5{-ms-flex:0 0 auto;flex:0 0 auto;width:41.66667%}.col-md-6{-ms-flex:0 0 auto;flex:0 0 auto;width:50%}.col-md-12{-ms-flex:0 0 auto;flex:0 0 auto;width:100%}.offset-md-0{margin-left:0}}.btn{display:inline-block;font-weight:400;line-height:1.5;color:#677788;text-align:center;vertical-align:middle;background-color:transparent;border:solid transparent;padding:.6125rem 1rem;font-size:1rem;border-radius:.3125rem}.btn-outline-primary{color:#002172;border-color:#002172}.btn-outline-light{color:#f7faff;border-color:#f7faff}.btn-sm{padding:.5rem 1rem;font-size:.875rem;border-radius:.3125rem}.collapse:not(.show){display:none}.dropdown-menu{position:absolute;z-index:1000;display:none;min-width:10rem;padding:.5rem;margin:0;font-size:1rem;color:#677788;text-align:left;list-style:none;background-color:#fff;background-clip:padding-box;border:0 solid rgba(0,0,0,.15);border-radius:.5rem}.dropdown-item{display:block;width:100%;padding:.5rem 1rem;clear:both;font-weight:400;color:#1e2022;text-align:inherit;white-space:nowrap;background-color:transparent;border:0}.dropdown-header{display:block;margin-bottom:0;font-size:.875rem;color:#8c98a4;white-space:nowrap}.nav-link{display:block;padding:.5rem 1rem;color:#000e31}.navbar{position:relative;-ms-flex-wrap:wrap;flex-wrap:wrap;-ms-flex-align:center;align-items:center;-ms-flex-pack:justify;justify-content:space-between;padding-top:.5rem;padding-bottom:.5rem}.navbar>.container{display:-ms-flexbox;display:flex;-ms-flex-wrap:inherit;flex-wrap:inherit;-ms-flex-align:center;align-items:center;-ms-flex-pack:justify;justify-content:space-between}.navbar-brand{margin-right:1rem;font-size:1.25rem;white-space:nowrap}.navbar-nav{display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;padding-left:0;margin-bottom:0;list-style:none}.navbar-nav .nav-link{padding-right:0;padding-left:0}.navbar-nav .dropdown-menu{position:static}.navbar-collapse{-ms-flex-preferred-size:100%;flex-basis:100%;-ms-flex-positive:1;flex-grow:1;-ms-flex-align:center;align-items:center}.navbar-toggler{font-size:1.25rem;line-height:1;background-color:transparent;border:solid transparent;border-radius:.3125rem}@media (min-width:992px){.navbar-expand-lg{-ms-flex-wrap:nowrap;flex-wrap:nowrap;-ms-flex-pack:start;justify-content:flex-start}.navbar-expand-lg .navbar-nav{-ms-flex-direction:row;flex-direction:row}.navbar-expand-lg .navbar-nav .dropdown-menu{position:absolute}.navbar-expand-lg .navbar-nav .nav-link{padding-right:.75rem;padding-left:.75rem}.navbar-expand-lg .navbar-collapse{display:-ms-flexbox!important;display:flex!important;-ms-flex-preferred-size:auto;flex-basis:auto}.navbar-expand-lg .navbar-toggler{display:none}}.navbar-light .navbar-toggler{border-color:rgba(0,0,0,.1)}.badge{display:inline-block;padding:.35em .65em;font-size:.75em;font-weight:700;line-height:1;color:#fff;text-align:center;white-space:nowrap;vertical-align:baseline;border-radius:.3125rem;line-height:normal}.overflow-hidden{overflow:hidden!important}.d-grid{display:grid!important}.d-flex{display:-ms-flexbox!important;display:flex!important}.d-none{display:none!important}.position-relative{position:relative!important}.w-100{width:100%!important}.flex-grow-1{-ms-flex-positive:1!important;flex-grow:1!important}.flex-shrink-0{-ms-flex-negative:0!important;flex-shrink:0!important}.align-items-center{-ms-flex-align:center!important;align-items:center!important}.mx-auto{margin-right:auto!important;margin-left:auto!important}.my-2{margin-top:.5rem!important;margin-bottom:.5rem!important}.mt-1{margin-top:.25rem!important}.mt-5{margin-top:2rem!important}.me-2{margin-right:.5rem!important}.mb-1{margin-bottom:.25rem!important}.mb-2{margin-bottom:.5rem!important}.ms-1{margin-left:.25rem!important}.ms-3{margin-left:1rem!important}.pt-3{padding-top:1rem!important}.pt-4{padding-top:1.5rem!important}.pb-3{padding-bottom:1rem!important}.pb-4{padding-bottom:1.5rem!important}.text-center{text-align:center!important}.text-primary{--bs-text-opacity:1;color:rgba(var(--bs-primary-rgb),var(--bs-text-opacity))!important}.text-white{--bs-text-opacity:1;color:rgba(var(--bs-white-rgb),var(--bs-text-opacity))!important}.text-muted{--bs-text-opacity:1;color:#8c98a4!important}.text-white-70{--bs-text-opacity:1;color:rgba(255,255,255,.7)!important}.bg-primary{--bs-bg-opacity:1;background-color:rgba(var(--bs-primary-rgb),var(--bs-bg-opacity))!important}.bg-secondary{--bs-bg-opacity:1;background-color:rgba(var(--bs-secondary-rgb),var(--bs-bg-opacity))!important}.bg-light{--bs-bg-opacity:1;background-color:rgba(var(--bs-light-rgb),var(--bs-bg-opacity))!important}.rounded-pill{border-radius:50rem!important}.content-space-t-2{padding-top:120px!important}.content-space-b-1{padding-bottom:3rem!important}.zi-2{z-index:2!important}@media (min-width:576px){.d-sm-inline-block{display:inline-block!important}}@media (min-width:768px){.content-space-t-md-3{padding-top:7.5rem!important}.content-space-b-md-2{padding-bottom:5rem!important}}:focus{outline-color:rgba(0,33,114,.5)}.avatar{position:relative;display:inline-block;width:3.125rem;height:3.125rem;border-radius:.5rem}.avatar-circle{border-radius:50%}.avatar-xss{width:1rem;height:1rem}.btn-outline-primary{border-color:rgba(0,14,49,.1)}.dropdown-menu{box-shadow:0 .75rem 1rem rgba(189,197,209,.3);margin-top:.3125rem}.dropdown-item{font-size:.875rem;border-radius:.3125rem}.dropdown-item:not(:last-child){margin-bottom:.25rem}.dropdown-header{text-transform:uppercase;letter-spacing:.03125rem;font-size:.75rem;font-weight:600;padding:.5rem 1rem}.dropdown-toggle{white-space:nowrap;position:relative;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}.dropdown-toggle::after{display:inline-block;width:1rem;height:1rem;background-image:url("data:image/svg+xml,%3csvg width='24' height='24' viewBox='0 0 24 24' fill='%23677788' xmlns='http://www.w3.org/2000/svg'%3e%3cpath d='M12.72,15.78a.75.75,0,0,1-.53.22h-.38a.77.77,0,0,1-.53-.22L6.15,10.64a.5.5,0,0,1,0-.71l.71-.71a.49.49,0,0,1,.7,0L12,13.67l4.44-4.45a.5.5,0,0,1,.71,0l.7.71a.5.5,0,0,1,0,.71Z'/%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right center;background-size:1rem 1rem;margin-left:auto;padding-left:1.25rem;content:''}.nav-link.dropdown-toggle{-ms-flex-align:center;align-items:center}.navbar{display:block;z-index:99}.navbar-collapse{-ms-flex-align:start;align-items:flex-start}.navbar-nav{-ms-flex-positive:1;flex-grow:1}.navbar-brand{padding-top:0;padding-bottom:0}.navbar-nav-wrap{display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;-ms-flex-preferred-size:100%;flex-basis:100%;-ms-flex-align:center;align-items:center}.navbar-nav-wrap .navbar-toggler{margin-left:auto}.navbar-toggler{padding:.5rem}.navbar-toggler .navbar-toggler-default{display:-ms-flexbox;display:flex}.navbar-toggler .navbar-toggler-toggled{display:none}.navbar .navbar-nav .nav-link{padding:1rem .75rem}.navbar .dropdown-menu{border-top:solid #002172;border-top-left-radius:0;border-top-right-radius:0}.navbar .dropdown-menu::before{position:absolute;top:-.625rem;display:block;left:0;width:100%;height:1.75rem;content:''}.navbar-dropdown-menu-inner{padding:.75rem}.navbar-dropdown-menu-media-link{display:block;text-decoration:none;padding:1rem;border-radius:.5rem}.navbar-dropdown-menu-media-link+.navbar-dropdown-menu-media-link{margin-top:.5rem}.navbar-dropdown-menu-media-title{color:#1e2022;font-weight:600}.navbar-dropdown-menu-media-desc{color:#677788;font-size:.875rem;margin-bottom:0}.navbar-absolute-top{position:absolute;top:0;left:0;right:0}@media (max-width:767.98px){.navbar-absolute-top .navbar-absolute-top-scroller{max-height:75vh;background-color:#fff;overflow:hidden;overflow-y:auto}.navbar-absolute-top .navbar-absolute-top-scroller::-webkit-scrollbar{width:.6125rem}.navbar-absolute-top .navbar-absolute-top-scroller::-webkit-scrollbar-thumb{background-color:rgba(189,197,209,.6);visibility:hidden}}@media (min-width:992px){.navbar-expand-lg .navbar-toggler{-ms-flex-order:1;order:1}.navbar-expand-lg .navbar-collapse{width:auto;-ms-flex-order:2;order:2}.navbar-expand-lg:not(.navbar-vertical) .navbar-nav{-ms-flex-align:center;align-items:center}.navbar-expand-lg .nav-item:not(:last-child){margin-right:.5rem}.navbar-expand-lg .dropdown-menu{margin-top:.5rem}.navbar-expand-lg.navbar-end .navbar-nav{-ms-flex-pack:end;justify-content:flex-end;margin-left:auto}.navbar-expand-lg.navbar-end .navbar-absolute-top-scroller{margin-left:auto}.navbar-expand-lg .navbar-floating-nav{border-radius:.5rem;padding-left:1rem;padding-right:1rem}}@media (max-width:991.98px){.navbar-expand-lg .navbar-collapse{background-color:#fff}.navbar-expand-lg .navbar-nav{padding:1rem}.navbar-expand-lg .navbar-nav .nav-link{padding:.5rem 0}.navbar-expand-lg .hs-mega-menu{max-width:100%!important;min-width:100%!important}.navbar-expand-lg .navbar-nav .dropdown-menu:not(.navbar-dropdown-menu){position:relative;box-shadow:none;border-top-width:0;margin-top:0;border-radius:0;padding-left:1rem}.navbar-expand-lg .navbar-nav .dropdown-menu:not(.navbar-dropdown-menu)::before{position:absolute;top:0;left:.4375rem;width:.125rem;height:calc(100% - .25rem);content:'';background-color:rgba(0,14,49,.1)}}.navbar-light .navbar-brand{color:#677788}.navbar-light .navbar-toggler{color:#677788;border-color:rgba(0,14,49,.1)}.navbar-light .navbar-nav .nav-link{color:#677788}.svg-icon{display:block;margin-top:.125rem}
Whitepaper Global More research The essential guide for e-commerce Retailers 2019 Discover trends, tools and innovations that will help you make your shipping a customer experience in 2019.
In our essential guide for e-commerce retailers, we analyze the latest trends in the marketing automation, customer experience, logistics and more.
Post-Purchase Communication
Customer experience doesn’t end at the checkout. Learn why post-checkout experience is a critical part of the customer journey. Logistics and Provider
What can a carrier do for you?How are they different? Choose the best logistics provider for your needs and your customers. Interactive Chatbots
Use intelligent chatbots to automate your customer service. Send proactive messages to manage expectations, fast! Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.
Why parcelLab? Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it
For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.
Be different & define your own outstanding customer experience.
Direct to Consumer / German
D2C returns study 2023 What return experiences classic brands and young D2C brands offer their customers.
Read
© 2015 - 2023 parcelLab. All rights reserved.
{"contentfulLayout":36}