The essential guide for e-commerce Retailers 2019

Discover trends, tools and innovations that will help you make your shipping a customer experience in 2019.

In our essential guide for e-commerce retailers, we analyze the latest trends in the marketing automation, customer experience, logistics and more.

Take a look inside:

Post-Purchase Communication

Customer experience doesn’t end at the checkout. Learn why post-checkout experience is a critical part of the customer journey.

Logistics and Provider

What can a carrier do for you?How are they different? Choose the best logistics provider for your needs and your customers.

Interactive Chatbots

Use intelligent chatbots to automate your customer service. Send proactive messages to manage expectations, fast!

Find out more

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

See it in action