Operations Experience UK More research

UK Operations Experience holiday season report 2021

Find out how to anticipate customer expectations with proactive communications during the holiday season in the United Kingdom.

Download the report to learn:

How to manage customer expectations with proactive communication throughout the busy holiday shopping season
How to add personalisation to customer touch points during the peak season, and how it helps build trust in your brand
What Operations Experience Management is and how it can keep you connected to your customers during the Golden Quarter

Find out more

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

See it in action