Returns UK More research
Are the UK’s top retailers getting returns experiences right?
This report analyses the returns experiences offered by the UK’s top 200 retailers. We examine cost, returns options, customer communications and much more.
Returns remain one of the biggest blockers in online shopping. If retailers were to offer more varied, simple and reliable returns options, these barriers would be greatly reduced. Some retailers are already successfully doing this!
We looked at the returns experiences offered by the UK’s top 200 online retailers, such as & Other Stories, Bose and Zara. Download the report to discover how they perform!
Key findings
of retailers charge for returns
of retailers do not offer paperless returns
of retailers send some form of communication during the returns process
Direct to Consumer / German
D2C Post-Purchase Experience Study 2023
An analysis of 50 well-known D2C and corporate brands in Germany Read
eBook / Global
Understanding post-purchase behavior
This guide will explore the ins and outs of the post-purchase experience, including what it is, why it matters, and how to optimize it. Read
Whitepaper / Global
The ultimate Post-Purchase Guide
What every online retailer needs to know about post-shipment communication. From A to Z with examples and best practices. Read
Consumer Research / German