Operations Experience UK More research

We investigated the standard of e-commerce in the UK

With the number of online shoppers growing above all expectations, we created a dedicated and detailed study to investigate the status quo of e-commerce in the UK.

We investigated the standard of e-commerce in the UK
 

Take a look inside:

We studied the UK’s top 100 online shops, focusing on the checkout, shipping and returns.

Checkout

We analyzed available shipping options and investigated typical delivery charges. Find out what we learned.

Shipping

We monitored shipping communication to see the standard delivered by brands. Who provided live tracking, and who did not?

Returns

How are returns processed and when is the money refunded? We noticed a significant difference between the standard of returns processes among UK retailers.

Stuart Hill

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Stuart Hill FARFETCH’s SVP of Logistics
Stuart Hill
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Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

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