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The essential guide for e-commerce Retailers 2018

Discover trends, tools and innovations that will help you make your shipping a customer experience in 2018.

The essential guide for e-commerce Retailers 2018

The essential guide for e-commerce Retailers 2018

Online retail continues to grow and you should be at the forefront. The checklist for mail order companies shows you trends from the areas of marketing automation, customer experience and logistics.

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Post-purchase communication

Don't just convince your customers online, make your shipping a customer experience.

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Logistics & Service Provider

Find the right logistics provider for your needs and customer base.

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Interactive chatbots

Use intelligent chatbots today to automate your customer service.

Stuart Hill

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Stuart Hill FARFETCH’s SVP of Logistics
Stuart Hill
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Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

Direct to Consumer / German

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