Whitepaper German More research

The essential guide for e-commerce Retailers 2018

Discover trends, tools and innovations that will help you make your shipping a customer experience in 2018.

The essential guide for e-commerce Retailers 2018
 

The essential guide for e-commerce Retailers 2018

Online retail continues to grow and you should be at the forefront. The checklist for mail order companies shows you trends from the areas of marketing automation, customer experience and logistics.

icon blue text and speech bubble
 

Post-purchase communication

Don't just convince your customers online, make your shipping a customer experience.

icon yellow delivery truck
 

Logistics & Service Provider

Find the right logistics provider for your needs and customer base.

icon purple with phone and speech bubble
 

Interactive chatbots

Use intelligent chatbots today to automate your customer service.

Stuart Hill

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Stuart Hill FARFETCH’s SVP of Logistics
Stuart Hill
Image Description
 

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

Card image cap

Whitepaper / Global

The ultimate Post-Purchase Guide

What every online retailer needs to know about post-shipment communication. From A to Z with examples and best practices. Read 

Card image cap

Consumer Research / German

Post-Purchase Strategies of Online Retailers in the Home & Living Sector

A special evaluation of 14 Home & Living retailers in the area of shipping & returns Read 

Card image cap

Consumer Research / USA

US e-commerce returns​ study 2022

Findings from orders with the 200 largest e-commerce retailers in the United States, placed between November 2021 and January 2022. parcelLab partnered with YouGov to gather customer insights and shopper perceptions around returns. Read 

Card image cap

Returns / UK

Are the UK’s top retailers getting returns experiences right?

This report analyses the returns experiences offered by the UK’s top 200 retailers. We examine cost, returns options, customer communications and much more. Read