The impact of Covid-19 on customer experience in retail
With more people shopping online than ever before, we wanted to know what customers expect and how brands could improve.
The impact of Covid-19 on the E-Commerce Customer Experience
Our whitepaper explains why the experience should be the priority for e-commerce merchants and offers 8 tips to optimize it.
What is customer experience?
What is customer experience?
Why is customer experience so important today?
Why is customer experience so important today?
8 Tips to improve your customer experience
8 Tips to improve your customer experience
Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.
Why parcelLab?
Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it
For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.
Be different & define your own outstanding customer experience.
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