Your guide to leveling up your post-purchase strategy 2022
Benchmark your experience against top brands like Apple, Target, and Nordstrom.
In today’s hyper-competitive landscape, excellent products aren’t enough. To win over modern shoppers, you also need to delight them well after they’ve clicked buy. Benchmark your experience against top brands like Apple, Target, and Nordstrom to learn:
- Opportunities to connect that most retailers miss post-purchase
- How to optimize touch points to increase revenue and build customer relationships even during returns
- What customers really think about brands and sustainability… and how you can meet their expectations
- How to use Operations Experience Management to level up your customer journey
Key findings
83% of retailers charge for shipping or have a minimum order value to qualify for free shipping
95% of retailers don’t include recycling information on their packaging
47% of retailers take longer than 10 days to process a return and refund
Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.
Why parcelLab?
Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it
For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.
Be different & define your own outstanding customer experience.
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