Operations Experience USA More research

Your guide to leveling up your post-purchase strategy 2022

Benchmark your experience against top brands like Apple, Target, and Nordstrom.

Your guide to leveling up your post-purchase strategy 2022

In today’s hyper-competitive landscape, excellent products aren’t enough. To win over modern shoppers, you also need to delight them well after they’ve clicked buy. Benchmark your experience against top brands like Apple, Target, and Nordstrom to learn:

  • Opportunities to connect that most retailers miss post-purchase
  • How to optimize touch points to increase revenue and build customer relationships even during returns
  • What customers really think about brands and sustainability… and how you can meet their expectations
  • How to use Operations Experience Management to level up your customer journey
 

Key findings

Delivery Person with Boxes Graphic

83% of retailers charge for shipping or have a minimum order value to qualify for free shipping

globe in plastic bag graphic

95% of retailers don’t include recycling information on their packaging

paper money and coins graphic

47% of retailers take longer than 10 days to process a return and refund

Stuart Hill

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Stuart Hill FARFETCH’s SVP of Logistics
Stuart Hill
Image Description
 

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

Card image cap

USA

Gen Z and Millennial Shopping Insights Study

Go behind the scenes with today’s Gen Z and Millennial Shoppers to uncover what drives their purchasing decisions - and their loyalty. Read 

Card image cap

Returns / German

German E-commerce returns study 2022

Comparison of customer expectations and returns processes and services of 100 of the largest online stores in Germany Read 

Card image cap

Consumer Research / Global

Why prioritizing customer retention during peak 2022 is vital for business success

The importance of customer retention strategies during peak season and tips on how to implement them successfully Read 

Card image cap

Fashion / Global

Why style your post-purchase experience?

Discover post-purchase trends, insights and opportunities from the leading apparel e-retailers. Check out our report. Read