Post-purchase platform for luxury ecommerce
Carefully craft a luxurious post-purchase experience

Fully customizable solutions that create desire with convenience for the most discerning shoppers

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Benefits for luxury brands


Enrich your brand experience post-purchase

Give the same high touch, personalized experience your customers have come to expect from instore shopping.


Create desire with discernment

With attention to details in your post-purchase experience and VIP level customer service you can make every customer feel like your only customer.


Protect your brand reputation

Treat each customer with a one-of-a-kind experience that doesn’t rely on standard carrier status updates or off-the-shelf templates.


Safeguard your brand identity

Get more than just the essence of your style. 100% white labeled, fully integrated post-purchase experience as unique as your brand.


Luxury brands trust parcelLab with their post-purchase experience

salvatore ferragamo
philipp plein

All the post-purchase tools you need for



Exceed your customers’ high expectations for a quality post-purchase experience.

  • Add curated styling recommendations to transactional emails to replicate the personalized feel of instore shopping.

  • Make order status updates feel distinctive with immersive content, private invites for upcoming events, special previews, and online exclusives.

  • Give customers the luxury of convenience with tracking updates available via SMS, chatbot, email, and app push.


VIP Care

Give the same concierge level experience you are known for instore.

  • Easily integrate your systems to keep customers informed as items are packed and shipped, not just on carrier scan, for immediate updates after purchase.

  • Present order and shipment tracking on your “my account” pages so customers always know where to look for the latest information.

  • Automatically flag exceptions straight to customer service personnel to head off any potentially negative experiences.

  • Create custom communication flows with special incentives to recover from any missed delivery promises that are out of your control.



Build trust and strengthen customer relationships with an easy, transparent process.

  • Get your digital returns portal up and running quickly for hassle-free returns that reduce customer risk of making a high-ticket purchase online.

  • Give customers the convenience and flexibility of return pick-up, shipping, or drop-off in store options.

  • Offer exchanges, gift cards or credit to recover revenue faster.

  • Easily update policies and rules so you can offer longer return windows or free shipping during peak seasons.

  • Give customers frequent updates on return shipping status, receipt, and refund or credit processing.

Tobias Schulz

Delivery notifications are the crucial factor of an emotional shopping experience. In parcelLab we found a partner who gives us full control over our deliveries.

Tobias Schulz Head of Operations
Tobias Schulz
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of customers return to site

increase in reviews

more 5-star ratings

Master your Post-Purchase Experience with us