Post-purchase platform for fashion, apparel, and footwear brand
Bring style to your post-purchase experience

Drive a high repeat purchase rate and create demand with hyper-relevant journeys tailored to each customer and their experience.

• Give personalized shopping recommendations in post-purchase communications based on each customer’s personal order history.

• Segment customers based on their current experience – whether the order arrived on time or they returned it – adjust content and communications flows to fit.

• Target or suppress customers on ad platforms based on their experiences post-purchase.

Unlock all the potential hidden in shipment and delivery notifications to create excitement that builds loyalty.

• Easily update promotional content to align with your current celebrity, back-to-school, summer, or holiday campaigns.

• Catch your customers on any channel: email, website, chat, social or SMS.

• Conduct A/B tests on communications to perfect every interaction.

Preempt, deflect, and manage costly “Where is my order or return” calls that monopolize customer service time.

• Set expectations with delivery date promises pre-check out.

• Give personalized details and status updates, not generic messages.

• Get ahead of potential delays or problems with proactive communications before customers reach out.

• Empower self-service support by connecting post-purchase data with chatbots.

• Give customer service agents all the order details, shipping status updates and communications they need in a single view for more efficient calls that free up time for more challenging customer issues.

Online returns can seriously chip away at revenue. parcelLab enables you to significantly reduce returns rates and get items back in inventory faster.

• Customize rules to reduce uneconomical and invalid returns.

• Offer exchanges, gift cards or credit to recover revenue.

• Enable different policies for VIPs like longer returns windows or free shipping.

• Get returns back in inventory faster with proactive reminders.

• Use returns data to quickly improve your ecommerce experience by adjusting details like sizing or item descriptions for better customer satisfaction and less likelihood of returns.