Post-purchase platform for B2B Ecommerce companies
Get the best parts of a B2C post-purchase experience tailored for your business needs
End-to-end solutions to engage customers, reduce time to next purchase, and drive down service costs.
Benefits for B2B ecommerce companies
Protect your brand reputation
Treat each customer with a one-of-a-kind experience that doesn’t rely on standard carrier status updates or off-the-shelf templates.
Drive down customer service costs
Go from reactive to proactive communication and enable self-service options like chat for quick 24x7 answers to post-purchase questions
Drive demand and lower time to next purchase
Make the most of shipping communications to get buyers thinking about their next purchase while they wait for delivery.
Reduce the impact of returns
Customize your returns process with different rules, logic, and communications flows to reduce invalid returns and recover revenue faster.
B2B ecommerce brands trust parcelLab with their post-purchase experience
All the post-purchase tools you need for
Retention
Create a more personal B2C-style experience for B2B buyers. Improve post-purchase transparency and keep your buyers engaged to build loyalty.
Keep customers informed with frequent updates on order progress from production to delivery.
Leverage carrier data for the most transparent and proactive communications about potential delays or disruptions.
Let customers track orders right from your “my account” pages so they’ll always know where to look for the latest information.
Deliver the same amazing experience for split-shipments coming from warehouses, stores or third-party logistics providers with the flexibility to pull together data from multiple sources.
Reduce the risk of failed delivery attempts with critical delivery window updates shared across channels – email, SMS, and app push notifications.
Enterprise level service
Improve your post purchase service experience for business-critical deliveries.
Empower self-service support by connecting post-purchase data with chatbots for quick access to “where is my order or return” questions 24x7.
Proactively answer the most frequent customer questions. Enhance delivery notifications with educational content and product documentation for installation, setup, or user instructions.
Give customer service agents all the order details, shipping status updates and communications history they need in a single view for more efficient calls that free up time for more challenging customer issues.
Automatically flag exceptions straight to customer service personnel to head off any potentially negative experiences.
Turn delays or disruptions into opportunities by offering codes or coupons for free shipping or discounts on future orders.
Cross selling and upselling
Steigern Sie die Wiederkaufsraten mit hyperrelevanten Post-Purchase-Journeys, die auf jeden Geschäftskunden zugeschnitten sind.
Ermöglichen Sie schnelle Nachbestellungen und Abonnementanmeldungen direkt von den Bestellstatusseiten und Liefermitteilungen aus.
Geben Sie personalisierte Empfehlungen für Teile, Zubehör, Upgrades oder ergänzende Produkte auf der Grundlage der Bestellhistorie der einzelnen Unternehmen.
Gezielte oder unterdrückte Werbung basierend auf den Erfahrungen jedes Kunden nach dem Kauf.
Bitten Sie zum richtigen Zeitpunkt um Zeugnisse oder Bewertungen, um Ihre besten Kunden zu Influencern zu machen.
Returns
Build trust and strengthen customer relationships with an easy, transparent process.
Get your digital returns portal up and running quickly for hassle-free returns that build customer confidence in making large or expensive purchases online.
Specify return reason logic for each product to reduce invalid returns.
Offer repair and replacement options, store credit, or exchanges to recover more revenue faster.
Give customers frequent updates on return shipping status, receipt, and refund or credit processing.
Collect pictures and comments for returns and warranty claims that need validation. Automatically create tickets so agents can resolve claims faster.
