parcelLab for consumer electronics retailers – the best price wins
The consumer, or home electronics industry is defined by a strong competition in terms of pricing. Retailers are fighting to offer the best, and lowest, price for customers, meaning acquiring new customers can be fairly expensive. Post-purchase services can therefore be used to improve customer experience, create brand loyalty and in turn increase sales and revenue.
Track & Trace Page
A white-labelled track & trace page, easily integrated into any shop with just a few lines of code. Customisable to include recommended/complementary products.
Send branded rating requests by email or via a prompt on the track & trace page. Retailers control the best time to send these to increase open rate and receive better shop ratings for products.
Click & Collect
Create a smooth omni-channel experience by letting customers know exactly when their delivery arrives in store.
Utilise shipping notifications and the track & trace page by promoting newsletter subscription, brand ambassadors and social channels to create ongoing relationships with customers.
Sebastian Leiß Business process manager, Chal-Tec
At Chal-tec, we recognize that only satisfied customers become returning customers. The delivery process certainly has a extensive influence on customer service inquiries.