parcelLab for consumer electronics retailers – the best price wins

The consumer, or home electronics industry is defined by a strong competition in terms of pricing. Retailers are fighting to offer the best, and lowest, price for customers, meaning acquiring new customers can be fairly expensive. Post-purchase services can therefore be used to improve customer experience, create brand loyalty and in turn increase sales and revenue.

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parcelLab Features

Track & Trace Page

A white-labelled track & trace page, easily integrated into any shop with just a few lines of code. Customisable to include recommended/complementary products.

Track & Trace Page

Shop Ratings

Send branded rating requests by email or via a prompt on the track & trace page. Retailers control the best time to send these to increase open rate and receive better shop ratings for products.

Shop Ratings

Click & Collect

Create a smooth omni-channel experience by letting customers know exactly when their delivery arrives in store.

Click & Collect

Community Building

Utilise shipping notifications and the track & trace page by promoting newsletter subscription, brand ambassadors and social channels to create ongoing relationships with customers.

Community Building

At Chal-tec, we recognize that only satisfied customers become returning customers. The delivery process certainly has a extensive influence on customer service inquiries.

Sebastian Leiß Business process manager, Chal-Tec

Use Cases

More Revenue

By giving retailers control back of post-purchase communications, parcelLab has helped electronics retailers increase revenue by up to 10%.

Better Customer Experience

Improving communication from checkout to returns has helped electronics retailers reduce customer service enquiries by up to 30%.

Fewer Customer Service Enquiries

Reliable shipping notifications will effectively reduce customer service enquiries.

Calculate ROI

Want to know how to boost your online revenue? Find out how you can generate more revenue while saving costs with parcelLab.