parcelLab for consumer electronics retailers - the best price wins

The consumer, or home electronics industry is defined by a strong competition in terms of pricing. Retailers are fighting to offer the best, and lowest, price for customers, meaning acquiring new customers can be fairly expensive. Post-purchase services can therefore be used to improve customer experience, create brand loyalty and in turn increase sales and revenue.

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ParcelLab features

Track & trace page

A white-labelled track & trace page, easily integrated into any shop with just a few lines of code. Customisable to include recommended/complementary products.

Shop ratings

Send branded rating requests by email or via a prompt on the track & trace page. Retailers control the best time to send these to increase open rate and receive better shop ratings for products.

Click & Collect

Create a smooth omni-channel experience by letting customers know exactly when their delivery arrives in store

Community Building

Utilise shipping notifications and the track & trace page by promoting newsletter subscription, brand ambassadors and social channels to create ongoing relationships with customers.

At Chal-tec, we recognize that only satisfied customers become returning customers. The delivery process certainly has a extensive influence on customer service inquiries.
Sebastian Leiß Business process manager, Chal-Tec Learn more

Use Cases

More revenue

By giving retailers control back of post-purchase communications, parcelLab has helped electronics retailers increase revenue by up to 10%.

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Better Customer Experience

Improving communication from checkout to returns has helped electronics retailers reduce customer service enquiries by up to 30%.

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Fewer Customer Service Enquiries

Reliable shipping notifications will effectively reduce customer service enquiries.

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UK E-Commerce Shipping Study 2019
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