Get more out of your post-purchase order tracking experience

With rising customer acquisition costs, supply chain complexity, and changing consumer habits a generic post purchase experience is no longer enough to deliver true business benefits. With parcelLab you can get an order status and delivery page up and running on your website with minimal effort. One that delivers an authentic brand experience in your look and voice that embodies your culture and customers’ lifestyle. With the ability to continually customize your experience to fit your business.

Differentiate your brand by making your community a part of your package tracking platform. Share beautiful imagery from your Instagram and influencers to create an emotional connection with new customers. Customize your experience with SMS opt-in or sign-ups for newsletters or special events to stay connected.

With an order tracking platform integrated in your shopping experience you can take advantage of site analytics to see how changes to your order status page impact site traffic. Support integrated marketing campaign efforts with ad space available for upsell engagement. Integrate your recommendation engine to encourage customers to shop while they wait, suggest accessories and other products related to their order for follow-on purchases.

Deliver the most convenient post-purchase experience ever. Give customers everything they need all in one place and they’ll rarely reach out for customer service help.

- Production and warehouse updates
- Delivery tracking
- Details on multipackage orders
- Inflight options for address or schedule changes

Our operations and engineering experts will help you make it possible by connecting your systems and data from warehouse, payments, ERP, CMS, carriers, marketing and content platforms, and customer services systems. Because getting the right data to the right place at the tight time is critical to delivering a personalized and efficient experience that saves you real money on service costs.