Events

Webinar: Creating a holistic customer experience

We are excited to announce that we've partnered with Solvemate for our next webinar. Listen in on 30th July at 15:00BST to hear top tips from customer experience experts.

In our joint webinar, Solvemate – a popular service automation provider – will join parcelLab – the world’s leading Operations Experience Management (OXM) platform, to discuss how businesses can deliver a seamless customer experience: from first contact, through to delivery and beyond. Register now to secure your place.

Hear top tips on how to:

  • Improve your conversion and retention with consistent communication
  • Identify key customer touch points in your sales journey
  • Increase lifetime value by creating positive customer service experiences

This webinar is a great resource for businesses that are interested in improving the customer experience that they deliver. The webinar will feature Kelly Davey, Senior Account Executive at Solvemate and parcelLab’s UK Partnerships Manager, Angus Knights.

Firstly, Angus and Kelly will talk about the key touch points of a customer journey. Secondly, they will discuss how you can use these milestones to improve the way that you communicate with your customers. Also, there will be a dedicated Question and Answers section. Additionally, after the webinar, you’ll receive a recording of the webinar for your reference.

Solvemate is a specialist platform that allows brands to deliver improved service experience. For instance, their chatbot technology enables customer self-service support. Consequently, customers can find near-instant solutions from companies around the world, around-the-clock.

parcelLab enables brands, online retailers and B2B distributors to regain and rebrand all customer touch points within their own ecosystem. Our automated communication allows consistent brand experience, proactive customer care and maximised cross and up-selling.

So, join the webinar for top tips from service experience professionals. Register now to reserve your place. We look forward to seeing you there!


Sharing is caring

Laura About the Author

Laura

Laura is a Content Marketing Writer in parcelLab's UK team. She's here to create clear, forward-thinking content that adds value to retailers. When she's not working, you can usually find Laura reading books, watching plays or tending to plants.

Similar Posts:
Free Whitepaper

The impact of Covid-19 on
Customer Experience in retail

Why customer experience is key right now and how to make your business stand out
DOWNLOAD HERE
close-link
Enjoyed reading?

Check out more content now! 
Read blog
close-link