5 years ago our founders Anton Eder, Tobias Buxhoidt and Julian Krenge founded the idea of parcelLab. What’s happened since then? How has the company developed from a start-up helping retailers improve their post-purchase customer journeys to the specialists for operations experience (OX)? Let’s take a look…
Tobias Buxhoidt and Julian Krenge got to know each other through a matchmaking event at EU funding program “SpeedUp Europe”. Anton Eder was then found through a job advertisement on the start-up scene and was added as the third founder.
Through their experience in the field of logistics, in 2014 the three recognized that changes needed to be made to how retailers treated their customers.
The idea for parcelLab came about through discussions with retailers who complained about a lack of transparency and customer experience during shipping.
Starting with the three founders, over 80 operations experience experts now work across our four offices in Munich, London, Paris and Los Angeles.
From a three-person start-up to a company with 80 employees – parcelLab has grown enormously in the past five years and our globalization is progressing steadily.
parcelLab currently optimizes operations experience for more than 500 brands in order to offer their customers the best possible shopping experience.
The GRANIT PARTS brand stands for customer orientation and reliability. This is not only evident in our products, but also in our shipping communication thanks to parcelLab. ”Benjamin Luyten, Head of International Partner Shops at Granit Parts