Mission Possible: Creating responsible eCommerce solutions that wow your customers
Speakers
Angus Knights
Solutions Consultant EMEA
parcelLab
Bethany Castle
eCommerce Order Operations Coordinator
Patagonia
Too often, brands sacrifice environmental responsibility for the sake of the all-important bottom line. But who says you can’t delight customers while making a positive step for the environment?
Join Angus Knights of parcelLab and Bethany Castle of Patagonia as they discuss a few of the steps Patagonia has taken to positively impact their business AND the planet.
In this session, you’ll learn:
- Patagonia’s action and commitment to reducing carbon emissions
- How customer experience can improve with more sustainable options (even with increased logistical complexity)
- How Patagonia infuses their mission throughout the customer experience, educating while providing top-notch service