People Operations Generalist (DACH)


parcelLab, the leading Operations Experience Management platform, is growing internationally, and fast! We're looking for the best talent from across the world to help us bring people and brands closer together.
We are looking for a full-time People Operations Generalist (DACH), based in Munich to join our global People Operations Team.
Working closely with our people partners, learning and development team; and other internal stakeholders, you'll own end-to-end delivery of all people-related activities, processes, and experiences for the UK team, delivering on our commitment that working at parcelLab is not just a job, but an experience. To succeed in this role, you'll need to have a hands-on work style and bring strong operational excellence in delivering top notch experiences throughout the employee lifecycle.

What you can expect:

  • Managing all administration-related topics and practices along the employee journey for your region e.g., contract creation, absence management, employee data requests, pre-boarding, onboarding, offboarding
  • Managing data and documentation accuracy in our HR systems and personnel files
  • Leading payroll preparation in your region and supporting with global payroll preparation
  • Being the first point of contact for employees for any queries
  • Keeping our internal employee databases up-to-date
  • Creating and implementing HR policies across all parcelLab locations
  • Managing benefits in your region
  • Supporting with HR projects and organisational topics
  • Collaborating with all HR team members
  • Munich office champion

What you need to succeed:

  • Solid 3-5 years HR experience in Germany
  • Significant experience in an operational People or HR role in a fast-paced environment where change is the norm
  • Proven experience building and improving people processes for greater effectiveness & efficiency - you're confident that you can turn ambiguity into clear priorities
  • Passion for people and dedication to amazing employee experiences
  • Working knowledge of labor laws and regulations, and ability to educate others in the organisation about their implications for HR policies and practices. Staying up to date with newest labor laws policies and procedures
  • Demonstrated success building effective working relationships through strong communication skills
  • Experience with a comprehensive HRIS
  • Drive and motivation to get started, find resources, dig into the details, organise your priorities, and deliver results - you are proactive and work with a high level of personal accountability!
  • Curiosity - you don't just check the boxes, but ask thoughtful questions & explore the possibilities
  • HR certification is great but not required, and we love to support the continued education of our team members!
  • Bonus points for expertise in Compensation & Benefits program management
  • Fluent language skills in German and English, both written and spoken

  • Nice to have:
  • Experience in a start-up SaaS environment

About parcelLab

Perks & Benefits:
🧠 Plenty of room for your own to try, fail and learn!
🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
🏝 As a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll pay
🪴 Make use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants, or great tech accessories!), and all this alongside the latest MacBook or PC
🚀 Career development opportunities, including our Leadership Development Program and our Future Leaders Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform
🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
🌏 Be part of a motivated, diverse and international team made up of over 34 different nationalities; and with a five-star rating for company culture and employee experience on Glassdoor, you’ll love working here!
About parcelLab:
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
It’s all in a day’s work for us:
- Monitor over six million shipments per day
- Now actively managing operations experiences in 153 countries across the globe
- Send around thirteen million pro-active, personalized, event-driven emails
- Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
- Creating over 40 million reasons for people to fall in love with brands each day
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Equal Opportunities:
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.
Apply now »
People Operations Generalist (DACH)
Munich, Bavaria