Our clients find that by proactively communicating with their customers post-checkout they build trust in their brand, and in turn the number of returns decreases.
Helping build positive relationships
parcelLab helps you establish a relationship between the customer and your shop, meaning they are less likely to send their order back.
Warnings for orders requiring collection
Consumers are busy and sometimes forget to collect their parcels. To avoid unwanted returns, parcelLab sends an automatic warning to your customer when the package is nearing the maximum storage period.
Proactive Returns Process
parcelLab gives your customer a transparent returns process, so they know at any time where their return is and when they’ll receive the refund.