Fewer Customer Service Enquiries

parcelLab allows you to communicate proactively with your customer from checkout to returns, so you can answer their questions before they even ask them.

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Proactive Communication

By sending real-time shipping communications to customers, they remain in the know about their delivery - so no need to contact customer services!

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Track & Trace as it should be

Proactive and reliable Track & Trace is key to customer loyalty. This includes, for example, notification of the expected delivery of the parcel within a certain time window. Thus, the customer knows exactly when his parcel will arrive and can plan his day efficiently.

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Bespoke shipping notifications

Your customer doesn’t want to be bombarded with notifications of the ins and outs of the delivery service. With our bespoke shipping notifications, your customer will only receive the notifications that matter.

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UK E-Commerce Shipping Study 2019
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