Fewer Customer Service Enquiries
parcelLab allows you to communicate proactively with your customer from checkout to returns, so you can answer their questions before they even ask them.
By sending real-time shipping communications to customers, they remain in the know about their delivery – so no need to contact customer services!
Track & Trace as it should be
Proactive and reliable Track & Trace is key to customer loyalty. This includes, for example, notification of the expected delivery of the parcel within a certain time window. Thus, the customer knows exactly when his parcel will arrive and can plan his day efficiently.
Bespoke shipping notifications
Your customer doesn’t want to be bombarded with notifications of the ins and outs of the delivery service. With our bespoke shipping notifications, your customer will only receive the notifications that matter.