Metrics that matter: Post-purchase metrics that transform retention

Join us to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.

 

Speakers

Angus Knights - Solutions Consultant, parcelLab

Angus Knights

Solutions Consultant
parcelLab

The post-purchase experience is so much more than branded emails and order status updates. A well-managed post-purchase experience will unlock hidden opportunities to connect with customers and increase retention.

Join Angus Knights to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.

In this 25-minute webinar, we will share hands-on solutions that will enhance your internal processes and add real value to your business.

 

What you'll learn

Which key metrics to measure and evaluate during your post-purchase experience

How to use these metrics to improve your customer retention

How to report key metrics internally to demonstrate wider business impact

 

Do you have questions or are interested in collaborating
with us for future events?