- Webinar
- English
- 04/07/2022
- View all recordings
Metrics that matter: Post-purchase metrics that transform retention
Join us to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.
Speakers
Angus Knights
Solutions Consultant EMEA
parcelLab
The post-purchase experience is so much more than branded emails and order status updates. A well-managed post-purchase experience will unlock hidden opportunities to connect with customers and increase retention.
Join Angus Knights to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.
In this 25-minute webinar, we will share hands-on solutions that will enhance your internal processes and add real value to your business.
What you'll learn
Which key metrics to measure and evaluate during your post-purchase experience
How to use these metrics to improve your customer retention
How to report key metrics internally to demonstrate wider business impact