State of post-sales customer experience 2021

At parcelLab we have analyzed more than 400 retailers in the US, UK, Germany and France and the findings are seriously surprising.

 

Speakers

Anton Eder COO and Co-Founder, parcelLab

Anton Eder

Co-Founder & COO
parcelLab

Julia Henry - Marketing and Communications Manager, USA, parcelLab

Julia Henry

US Marketing and Communications Manager
parcelLab

Angus Knights - Solutions Consultant, parcelLab

Angus Knights

Solutions Consultant
parcelLab

Charlotte Talon - Global Marketing Campaign Manager, parcelLab

Charlotte Talon

Global Marketing Campaign Manager
parcelLab

 

Did you know?

– 87% of retailers still ignore their customers after dispatch
– Only 57% of US retailers offer free returns

WE DID NOT EXPECT THAT…

In 2020, we analyzed the post-sales experience of more than 400 retailers in the US, UK, Germany and France, and the findings are seriously surprising. Despite the 10x growth of e-commerce in 2020, even the largest online retailers still fail to deliver the experiences their customers expect. Why?

In this webinar we will explore key findings from our Operations Experience study (featuring examples from ASOS, Bose, Walmart and others), as well as discussing the trends and critical points of focus for post-sales experience in 2021.

 

What you'll learn

How retailers and brands across the world leverage the largest untapped marketing channel

Why customer centricity still ends after checkout even for the largest retailers

What you can do right now to enhance your operations experience and delight your buyers

 

Do you have questions or are interested in collaborating
with us for future events?