- Webinar
- German
- 03/10/2022
- View all recordings
State of Operations Experience Management 2022: DACH Deep Dive
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the German region.
Speakers
Anton Eder
Co-Founder & COO
parcelLab
Lena Nagl
Marketing and Communications Manager, DACH
parcelLab
Did you know?
– 83% of retailers charge for shipping or have a minimum order value to qualify for free shipping
– 95% of retailers don’t include recycling information on their packaging
– 47% of retailers take longer than 10 days to process a return and refund
About:
4 markets, 650 retailers, hundreds of online orders and thousands of touch points.
At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.
You can watch the high-level market comparisons, as well as deep-dives into the results for each region (in local language!)
Join us for both parts or choose the one you are most interested in!
What you'll learn
Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)
Trends, insights and opportunities to outperform your competition
Critical areas to address right away