Returns: Addressing the billion-dollar problem in retail

In this webinar, you'll discover how to overcome the challenges and concerns brands and consumers experience during returns.

 

Speakers

Thomas Wagener - Director of Product, parcelLab

Thomas Wagener

Director of Product
parcelLab

Angus Knights - Solutions Consultant, parcelLab

Angus Knights

Solutions Consultant
parcelLab

Melanie Meßner - E-commerce Consultant, parcelLab

Melanie Meßner

E-commerce Consultant
parcelLab

 

About:

Lost revenue, frustrated customers, poor environmental impact – this is what comes to mind for most brands when they think about returns. With more people shopping online, the pressure to make improvements is growing. More is at stake – customer lifetime value nosedives with every poorly managed returns experience, and more online orders mean more returns for brands to manage. But how can brands tackle this issue in 2021?

 

During this event, we will:

  • Explore the common pain points of returns logistics

  • Identify key solutions and tips to overcome them

  • Highlight how parcelLab can support your team to enhance your returns process

 

What you'll learn

The current industry standard for returns, based on analysis of 500+ brands worldwide.

How to overcome the challenges and concerns brands and consumers experience during returns.

How to streamline processes and recover revenue from returns with parcelLab’s dedicated Returns Portal.

 

Do you have questions or are interested in collaborating
with us for future events?