- Webinar
- English
- 06/17/2021
- View all recordings
Returns: Addressing the billion-dollar problem in retail
In this webinar, you'll discover how to overcome the challenges and concerns brands and consumers experience during returns.
Speakers
Thomas Wagener
Director of Product
parcelLab
Angus Knights
Solutions Consultant EMEA
parcelLab
Melanie Meßner
E-commerce Consultant
parcelLab
About:
Lost revenue, frustrated customers, poor environmental impact – this is what comes to mind for most brands when they think about returns. With more people shopping online, the pressure to make improvements is growing. More is at stake – customer lifetime value nosedives with every poorly managed returns experience, and more online orders mean more returns for brands to manage. But how can brands tackle this issue in 2021?
During this event, we will:
Explore the common pain points of returns logistics
Identify key solutions and tips to overcome them
Highlight how parcelLab can support your team to enhance your returns process
What you'll learn
The current industry standard for returns, based on analysis of 500+ brands worldwide.
How to overcome the challenges and concerns brands and consumers experience during returns.
How to streamline processes and recover revenue from returns with parcelLab’s dedicated Returns Portal.