- Webinar
- English
- 03/10/2022
- View all recordings
State of Operations Experience Management 2022: learnings from leading brands worldwide
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)
Speakers
Anton Eder
Co-Founder & COO
parcelLab
Katharine Biggs
Head of Global Strategic Comms
parcelLab
James Nierodzik
Director of Solutions Consulting, NA
parcelLab
Charlotte Talon
Global Marketing Campaign Manager
parcelLab
Jordan Collins
Head of Business Development EMEA
parcelLab
Julia Henry
US Marketing and Communications Manager
parcelLab
Guillaume Truchet
Head of Sales, France
parcelLab
Lena Nagl
Marketing and Communications Manager, DACH
parcelLab
Did you know?
– 83% of retailers charge for shipping or have a minimum order value to qualify for free shipping
– 95% of retailers don’t include recycling information on their packaging
– 47% of retailers take longer than 10 days to process a return and refund
About:
4 markets, 650 retailers, hundreds of online orders and thousands of touch points.
At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.
The webinar will feature both high-level market comparisons, as well as deep-dives into the results for each region (in local language!)
Join us for both parts or choose the one you are most interested in!
What you'll learn
Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)
Trends, insights and opportunities to outperform your competition
Critical areas to address right away