Secret life of an online shopper: facts and stats about the US online shopping consumer behavior revealed

• 86% of people have experienced shipping and delivery issues

• 23% are unwilling to order from a retailer again after a negative delivery experience

• 48% say a negative shipping or delivery experience affects their relationship with the retailer

We’ve united forces with YouGov to bring to you exclusive, US-specific data about the consumer behavior related to post-purchase experience – everything from your customer’s reaction to poor delivery experience to the expectations around holiday shopping.

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