Webinar More events
  • conrad logo
  • Bundesverband E-Commerce und Versandhandel Deutschland e.V. (bevh)
  • parcelLab

On-Demand Webinar

Returns in e-commerce: How to create a great customer experience!

Alien Mulyk

Alien Mulyk

Public Affairs Manager, bevh

Silvio Heider

Silvio Heider

Expert Process & Project Management, Conrad Electronic Group

Jürgen Gronde

Jürgen Gronde

Senior Business Expert Supply Chain, Conrad Electronic Group

Tobias Buxhoidt

Tobias Buxhoidt

Co-founder & CEO, parcelLab

2 months ago





Did you know?

Due to the higher transportation costs caused by the war in Ukraine, combined with the "margin killer" that returns in e-commerce are known for, the mentality of free returns has been questioned throughout the industry.

But what is the state of returns in e-commerce in Germany? Where do you stand compared to other brands in terms of the returns experience you offer your customers?

Conrad, the leading technology marketplace in Europe, and the German E-Commerce and Mail Order Association (bevh) are joining parcelLab for this event to share how brands and online shoppers handle returns and discuss how this issue should be managed by retailers to ensure a great customer experience without compromising profitability.


In the webinar we will discuss:

The customer expectations during a return

The returns processes and services of 100 of the largest German online stores

The returns success story of electronics retailer Conrad

The challenges, opportunities and best practices in online returns