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  • Attest
  • parcelLab

Navigating Peak Season: How brands can harness insight to thrive in the age of financial pessimism

Sam Killip

Sam Killip

VP Customer Success, Attest

Angus Knights

Angus Knights

Solutions Consultant EMEA, parcelLab

in 21 hours

September

27

Tuesday

Year on year peak sales have been increasing. However, predictions for 2022 are slightly more conservative. Unlike previous years, 2022 will be affected by rising living costs, and as the crisis begins to bite, it’s more important than ever for brands to stay ahead of the game.

In this session, Attest’s VP Customer Success, Sam Killip will join ParcelLab’s Solutions Consultant EMEA, Angus Knights, to dissect up-to-the-minute consumer research around sentiments towards inflation in the UK. Following this, they will explore what to expect from your customers as we enter an age of financial pessimism, plus the best ways to engage with them and why customer retention and loyalty are more vital than ever for business success.

What you’ll learn:

  • How to harness research to understand your consumers’ behaviour
  • Where UK consumers will be cutting back on their spending
  • The best way to engage with shoppers during peak season
  • Tips for best-in-class customer retention and loyalty strategies

Speakers

Sam Killip

Sam Killip

VP Customer Success, Attest

Originally trained as a solicitor, Sam has worked for the past 8 years in customer success for leading data-driven agencies. In her time at Attest, Sam has led and advised on research projects for some of their biggest clients.

Angus Knights

Angus Knights

Solutions Consultant EMEA, parcelLab

Angus Knights is a leading expert in Post-Purchase Technology. With extensive experience consulting the world’s leading enterprise and DTC brands on how to evolve their customer journey, Angus leads parcelLab’s Solutions Consulting organisation in EMEA. In his spare time, Angus will be found lacing up his running shoes and heading to the nearest track or trail.