E-Commerce Shipping Study 2018

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E-Commerce Shipping Study 2018

A detailed study on the performance of the 100 largest German online shops in the area of checkout, shipping and returns.


We analyzed which shipping options are available, how high the delivery charges are and how shipping times are communicated.


How do retailers communicate with their customers? We looked at the parcel tracking & shipping notifications in detail.


How are returns processed and when is the money refunded? There are big differences between the dealers in the service quality.

Frequently asked questions

Frequently asked questions about the parcelLab shipping analysis

Which online retailers were examined during the shipping study?

The e-commerce shipping study analyzes the shipping and return services of the top 100 German online retailers. The selection is based on the list: EHI Statista e-commerce market Germany 2017.

Which shipping phases were investigated in the study?

An examination looking at the writing of grown-ups who don’t think about themselves proficient scholars however who must ace an assortment of kinds of writing so as to meet the everyday commitments of their employments is portrayed in this report. The presentation of the report offers a review of the work and discoveries of the examination, which was led at different legislative organizations to decide if laborers’ instinctive distinction* among kinds of writing could be confirmed exactly. The presentation calls attention to that one of the significant results of the examination was the improvement of research systems that was provided by best writing service https://typemyessays.com that can be utilized in nonacademic settings. The second segment of the report clarifies and surveys one of the essential research methodology, talk based meetings. In spite of the coming of recording devices and other electronic gadgets, individuals should at present compose a decent arrangement at work so as to execute and record business. However arrangement instructors and specialists know next to no about the idea of this writing and the aptitudes and information individuals need to achieve it. Along these lines, the reason for this investigation is to look at the writing* of grown-ups who don’t think about themselves proficient scholars yet who must ace an assortment of sorts of writing so as to meet the everyday commitments of their employments. For research destinations, we chose different legislative organizations, going from a little region social administrations office to a huge state work division.

We examined the checkout process as well as shipping and the returns process summarizing the results in the study. For this purpose, a questionnaire with 32 questions was developed covering all relevant topics.

For whom is the shipping study interesting?

For any retailer who ships goods! The e-commerce shipping study is suitable for all online retailers and businesses that want to benchmark their shipping & returns processes with those of the top 100 online retailers.

Can I also have my shipping process analyzed?

Of course. parcelLab offers all retailers, who send more than 5,000 shipments per month, an exclusive shipping analysis from checkout to the dispatch and return. Retailers can sign-up here: Free shipping analysis.