What external system integrations does parcelLab have?

Integrating with our platform via these systems is easy. No technical resources are required on your end for a parcelLab integration - you can just get started. But unlike other providers, there's no "one size fits all" - we work with you to create customer experiences that are fully customized to your needs and desires.

Therefore, you can create personalized content, branded to your online store, that keeps your customers informed. A parcelLab integration allows you to transform information from different data points into a single system that harmonizes your data. Essentially, this means you can automate communication workflows without any coding. This way, you can deliver the best possible operations experience for Done customer to achieve your predefined business goals.

Customer-centric updates

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Create a workflow that aligns with your processes. For example, send automated "Missed Delivery," "Ready for Pickup," "There's a Delay," "Thank you, we received your returned item" emails and more. You can see some examples from our customers here.

Track & Trace

Provide your customers with live insight into the progress of their order within a branded experience. Keep your customers engaged longer and drive traffic back to your site. Plus, you can reduce the number of customer inquiries.

Integrated content

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Also add personalization by including targeted, branded images, videos, recommendations, or reviews at each customer touchpoint. This way you leave a lasting impression and give them a reason to come back again and again

Portal

Next, you can use our dedicated portal to analyze, compare and improve your logistics processes. You can also monitor progress against KPIs and identify weak points. Then, when something goes wrong and a customer calls, the portal has already alerted you to the problem. So your service team can quickly identify and fix the problem.

Our network

Our network includes reputable brands that you may already use for marketing, customer service, content, feedback, events, or fulfillment software. So integrating with our solution can connect you with other software solutions you work with. As a result, your solutions are streamlined and connected for easy management.

Start now with your parcelLab integration

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In summary, if you're ready to turn your data into a personalized end-to-end customer journey, contact us. Alternatively, you can also schedule a free demo to learn more.