Webinar: Creating a holistic customer experience

Webinar: Creating a holistic customer experience
Published on: Aug 16, 2020
Updated: Aug 18, 2022

In our joint webinar, Solvemate - a popular service automation provider - will join parcelLab - the world's leading Operations Experience Management (OXM) platform, to discuss how businesses can deliver a seamless customer experience: from first contact, through to delivery and beyond. Register now to secure your place.

Hear top tips on how to:

  • Improve your conversion and retention with consistent communication
  • Identify key customer touch points in your sales journey
  • Increase lifetime value by creating positive customer service experiences

This webinar is a great resource for businesses that are interested in improving the customer experience that they deliver. The webinar will feature Kelly Davey, Senior Account Executive at Solvemate and parcelLab's UK Partnerships Manager, Angus Knights.

Firstly, Angus and Kelly will talk about the key touch points of a customer journey. Secondly, they will discuss how you can use these milestones to improve the way that you communicate with your customers. Also, there will be a dedicated Question and Answers section. Additionally, after the webinar, you'll receive a recording of the webinar for your reference.

Solvemate is a specialist platform that allows brands to deliver improved service experience. For instance, their chatbot technology enables customer self-service support. Consequently, customers can find near-instant solutions from companies around the world, around-the-clock.

parcelLab enables brands, online retailers and B2B distributors to regain and rebrand all customer touch points within their own ecosystem. Our automated communication allows consistent brand experience, proactive customer care and maximised cross and up-selling.

So, join the webinar for top tips from service experience professionals. Register now to reserve your place. We look forward to seeing you there!

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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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