OXM webinar: Learnings from leading brands worldwide

Every year, the team at parcelLab conduct thorough research into the state of Operations Experience Management around the world. In a combination of reports, the team discover the experiences being delivered to online shoppers around the world. This year, we will bring together our team to discuss what the research found in various regions across the globe.

What to expect from the OXM webinar

Firstly, in the webinar, we will review our exclusive research conducted in four markets. We'll explore findings from 650 brands from around the world and highlight common mistakes and best practices. And, we’ll reveal the markets that deliver the best post-purchase experience and the ones that need to catch up. In the webinar, we will go through a high-level overview of the research findings. Then, we will deep-dive into specific results of each region.

Hear from OXM experts from parcelLab:

Anton is a founder and COO of parcelLab. His goal is to make it as easy as possible for brands to tap into the potential of Operations Experience Management.Guillaume is parcelLab's Head of Sales in France. He helps brands to improve their end-to-end customer experiences with Operations Experience Management.Jordan's role is to understand how Operations Experience Management can benefit each brand in its own way. Jordan works in the EMEA region.Since joining parcelLab, Jay has been spreading the word of Operations Experience Management to North America. It's his role to help brands understand the value and versatility of OXM.Katharine leads the Marketing Communications team in the EMEA region. Katharine has been working on the annual OXM reports for three years, so she has great insights to share.Charlotte spearheads parcelLab's research in France. She completes analysis and comparisons for the data collected and presents it all in our dedicated report.Lena specializes in the DACH region. She drives research from brands in this area and creates reports based on her latest findings.Julia has been working on Operations Experience Management research and reports for four years. She is excited to share her latest research in this webinar.

Sign up for our OXM webinar

So, join us on Thursday 10th March to be among the first to hear the latest research into Operations Experience Management across the world. Find helpful insights into areas of improvement and learn from leading brands across the world. Save your space here. See you there!