Published on: Dec 26, 2020
Updated: Aug 18, 2022

Until recently, we have predominantly worked with over 500 leading brands in Europe and North America. Due to increasing demand in the market, we have now decided to support forward-looking companies in Asia.

This enables our existing and new customers to provide proactive and customized post-sales communications to their consumers in Chinese, Korean and Japanese. Our goal is to help companies around the world deliver the best customer experience to their customers.

Who are we and what do we do?

We help B2B and B2C companies take back control of the entire Customer Journey. Many companies simply pass on this important customer touchpoint to third parties (such as DHL, DPD and Hermes) after the order has been sent. This is exactly what we want to avoid. We help brands keep all customer touchpoints within their own ecosystem. Our customers benefit from proactive customer communication with consistent branding, reliable customer care and maximized cross- and up-selling.

"We believe that the optimal post-purchase customer experience must have a strong focus on specific customer needs," says Tobias Buxhoidt, founder and CEO of parcelLab.

"But Customer Experience alone doesn't help a company differentiate itself by opting for the normal off-the-shelf solution. We offer a unique platform, a fully customizable solution that meets our customers' needs and allows them to create an optimal shopping experience for their buyers."

Why are we expanding?

Our platform is not an off-the-shelf product. We believe there is no one-size-fits-all solution. Instead, our team provides a communications strategy that can be customized to meet the exact needs of our customers. As a result, they report increased customer loyalty as well as larger shopping carts. In addition, our customers are able to reduce shipping-related customer service requests. In this regard, for example, Lidl has been able to increase basket size by 12 percent. MediaMarktSaturn achieves email open rates of 71 percent with our solution. This expansion means that new and existing customers in Asia can also achieve these goals.

Would you like to optimize your customer experience just like Lidl, MediaMarktSaturn & Co? Contact us or book a live demo with one of our experts directly.

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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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