Operations Experience Management Platform Now Available for Purchase on SAP® App Center

Julian Krenge, parcelLab’s CTO and Co-founder, said:

We are excited that our Operations Experience Management platform -- which works with SAP Commerce Cloud -- is now available on SAP App Center, for use by customers in the SAP ecosystem. We look forward to supporting more enterprise brands around the world as they embrace the nearly untapped potential of the post-sales journey.

parcelLab's Operations Experience Management platform enhances SAP Commerce Cloud for B2B, D2C and B2C organizations. parcelLab’s platform also complements the SAP S/4HANA portfolio, with track and trace functionality, providing businesses with transparency during parcel shipment.

What is SAP App Center?

At SAP App Center, businesses can discover approximately 1,600 innovative partner solutions that integrate with and extend SAP solutions. There, customers can find the SAP-validated partner apps they need to grow their business. And for each purchase made on SAP App Center, SAP will plant a tree.

Find, try, and buy SAP partner solutions digitally at www.sapappcenter.com.

parcelLab is a partner in the SAP PartnerEdge® program. As such, it is empowered to build, market and sell software applications on top of SAP Cloud Platform, the market-leading platform-as-a-service offering from SAP. The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.

What is Operations Experience Management?

At parcelLab, we help forward-thinking brands delight their customers by closing the post-sales experience gap with our smart data engine and targeted communication.

Serving more than 500+ brands (including Lidl, Ikea, Nespresso and Deutsche Telekom) across 45 countries – regardless of logistics service providers, our clients boast of:

· Over 90% repurchasing rates

· 55% increase in customer satisfaction

· A 25% reduction in support enquiries

 

Find more research from parcelLab here.

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