Operations Experience Management Platform Now Available for Purchase on SAP® App Center

Operations Experience Management Platform Now Available for Purchase on SAP® App Center
Published on: Dec 1, 2020
Updated: Aug 18, 2022

parcelLab has announced that its Operations Experience Management platform is now available for purchase on SAP® App Center, the digital marketplace for SAP partner offerings. The parcelLab platform integrates with SAP Commerce Cloud, enabling users to deliver a fully branded, personalized end-to-end customer experience.

Julian Krenge, parcelLab’s CTO and Co-founder, said:

We are excited that our Operations Experience Management platform -- which works with SAP Commerce Cloud -- is now available on SAP App Center, for use by customers in the SAP ecosystem. We look forward to supporting more enterprise brands around the world as they embrace the nearly untapped potential of the post-sales journey.

parcelLab's Operations Experience Management platform enhances SAP Commerce Cloud for B2B, D2C and B2C organizations. parcelLab’s platform also complements the SAP S/4HANA portfolio, with track and trace functionality, providing businesses with transparency during parcel shipment.

What is SAP App Center?

At SAP App Center, businesses can discover approximately 1,600 innovative partner solutions that integrate with and extend SAP solutions. There, customers can find the SAP-validated partner apps they need to grow their business. And for each purchase made on SAP App Center, SAP will plant a tree.

Find, try, and buy SAP partner solutions digitally at www.sapappcenter.com.

parcelLab is a partner in the SAP PartnerEdge® program. As such, it is empowered to build, market and sell software applications on top of SAP Cloud Platform, the market-leading platform-as-a-service offering from SAP. The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.

What is Operations Experience Management?

At parcelLab, we help forward-thinking brands delight their customers by closing the post-sales experience gap with our smart data engine and targeted communication.

Serving more than 500+ brands (including Lidl, Ikea, Nespresso and Deutsche Telekom) across 45 countries – regardless of logistics service providers, our clients boast of:

· Over 90% repurchasing rates

· 55% increase in customer satisfaction

· A 25% reduction in support enquiries


Find more research from parcelLab here.

Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC), including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update and which speak only as of their dates.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

Written by


Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

Read more from parcelLab
More from the category Post-Purchase