Meet parcelLab at NRF’s Big Show 2022

Meet parcelLab at NRF’s Big Show 2022
Sat, 02/12/2022

We’re pleased to announce that parcelLab is sponsoring and attending Retail’s Big Show in January 2022. The event, which will be hosted in-person, is designed to bring the entire retail industry back together. The event promises to be a great opportunity to create new partnerships and reconnect with your network.

Our team from parcelLab, the leading Operations Experience Management platform, will be attending NRF’s Big Show at Jacob K. Javits Convention Center in New York City. You can find us at Booth #4054. We’ll also be painting the town blue with our very own billboard in Times Square! Can you spot us?

Why visit parcelLab at NRF's Big Show?

At NRF, find our team to discuss key industry topics, like customer engagement and personalization, delivery, returns and sustainability. We'd love to hear your insights and ideas, and walk you through our platform. You can schedule a chat with us during the event now! 

parcelLab helps brands to achieve a double-digit increase in basket size and generate 90%+ open rates on email. We help brands to reduce ‘Where is my order’ and ‘Where is my return’ calls by up to 25%.

We do this by enabling brands to manage and improve the experience that they deliver to their customers during operational processes, such as warehousing, delivery and returns. Or as we like to call it, Operations Experience Management

parcelLab was founded by Tobias Buxhoidt, Anton Eder and Julian Krenge in 2015. Since then, the team has grown to 150+ people from 35+ countries across the globe. In 2021, the team secured an $112 million Series C investment and was highlighted by the Financial Times as one of the world’s fastest-growing technology companies.

What is Operations Experience Management?

Typically, customer experience is lacking during operational processes because brands cannot access the data that they need to control the journey first-hand. So, instead, they leave customer communication to third parties, like carriers. This means that customers receive generic, impersonal messaging after checkout, leaving them unimpressed.

However, Operations Experience Management platforms, like parcelLab, provide a solution to this. We clean and harmonize operational data so that brands are free to enhance their customer experience after checkout.

And because all brands are different, we believe their post-sale experience should be too. That’s why we enable brands to communicate in their own style, from their own ecosystem. As a result, customers enjoy a consistent, familiar experience. And, for the brand, it means elongated customer engagement and new opportunities to drive customers back, again and again.

Hear from parcelLab CEO Tobias Buxhoidt on why Operations Experience Management matters in 2022:

Visit parcelLab at NRF's Big Show!

So, if you’re heading to the Big Show in the big apple, visit us at Booth #4054. You can schedule a meeting with us in advance. If you’d like ask a question ahead of the event, contact us now. Stay tuned to parcelLab to hear our key takeaways from the event. We look forward to seeing you there!

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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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