E-Commerce Versandstudie 2021

E-Commerce Versandstudie 2021
parcelLab
parcelLab
Mon, 03/08/2021
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The parcelLab E-Commerce Shipping Study 2021 analyzes the German top 100 online stores in the areas of checkout, shipping and returns. For this reason, we conducted test orders at the most successful German online retailers and examined them based on various criteria. What has changed compared to last year? What differences from our E-Commerce Shipping Study 2020 were we able to identify?

Operations Experience in the Corona Year

The year 2020 - due to Covid-19 - has gone down in the history of digital commerce as an exceptional year. With 1.6 billion parcels, Deutsche Post had already set its previous year's record by the end of November - and thus before the actual hot phase of the Christmas business.

For many customers, online retail was the most important procurement source during the Corona crisis. In addition to experienced online shoppers, many e-commerce holdouts also felt their way into the realms of digital commerce during the shutdown and beyond. Online retailers had a unique opportunity to turn digital skeptics, who previously preferred to store in brick-and-mortar stores, into permanently loyal customers through a compelling customer experience in the store and a unique operations experience in the shipping process.

What particularly interested us in our research:

How did online retailers fare in logistics? Has service suffered from the year-round peak? Or has online retail even gone one better in terms of service quality?

 

The Key Findings at a Glance

Do you want to learn even more interesting insights from our study? Then download the E-Commerce Shipping Study 2021 directly HERE.

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parcelLab

parcelLab

Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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