CX1 Online Days on April 16 and 23: CX best practices from e-commerce

CX1 Online Days on April 16 and 23: CX best practices from e-commerce
Published on: May 8, 2020
Updated: Aug 18, 2022

The customer experience to

is now more important than ever. Those who can offer their customers even in difficult

customers a smooth shopping experience, even in difficult times,

that when the crisis is over, they will not come back.

A seamless CX is more important than ever right now


On April 16, parcelLab will showcase

together with Contentsquare, Dynamic Yield, iAdvize, Styla, Seven

Senders and zenloop will be demonstrating best practices on how customer experience is

under the current difficult conditions and discuss how customer experience can be implemented.

questions collected in advance on this topic.

All questions can be sent in advance to These will be discussed one week later, on April 23 from 10:30 am - 12:15 pm.

What to expect at CX1 Online Days on April 16


parcelLab - Armed for the Future: Customer Engagement with CX on April 16 from 1:30 - 2:00 p.m.

At CX1 Online Days, our CX experts Tobias Buxhoidt (Founder & CEO) and Sebastian Hecker (Product Owner) will talk about how many retailers simply throw away the customer contact after sending the order and hand it over to shipping service providers like DHL, Hermes & Co. How this no longer happens and why retailers should take communication into their own hands will be explained by the two on April 16 from 13:30 - 14:00.



you also participate in the CX1 Online Days? Then register directly here


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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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