CX1 CONFERENCE Digital 2020

CX1 CONFERENCE Digital 2020
Published on: Oct 1, 2020
Updated: Aug 18, 2022


After a successful CX1 Conference in October 2019, a unique event awaits all decision makers in the digital industry on September 10, 2020, to exchange ideas on topics such as customer experience and customer retention. The event is a "must" in the digital industry on the way to exceed customer expectations in the future.

parcelLab at CX1 CONFERENCE Digital 2020

As the leading Operations Experience (OX) platform for the best possible customer experience and proactive post-purchase customer communication, we enable brands, retailers and distributors (B2C/B2B) to take control of their entire customer journey themselves - from checkout to shipping to returns. Customers are not handed over to third parties such as DHL, DPD, Hermes & Co. because instead companies manage all touchpoints themselves. In doing so, we close the customer experience gap after the checkout button is clicked. Automated communication enables a seamless brand experience, proactive customer care and maximized cross- and up-selling.


For this reason, our founder and CEO Tobias Buxhoidt talks about the topic of customer satisfaction and customer retention and shows online retailers how they can optimize their customer experience and thus offer their customers the best possible shopping experience.


13:15 - 14:00 - Masterclass / Leisure Products

The practical way to more customer satisfaction - the 6 steps program of Spreadshirt

Marie-Luise Wendt Director Customer Service, Spreadshirt / Tobias Buxhoidt, CEO, parcelLab

14:45 - 15:30: Roundtable / Apparel Retail


Customer retention of the future - turning customers into fans


Tobias Buxhoidt, CEO, parcelLab

What awaits the participants

  • Masterclasses: Detailed explanations and learnings from practice on specific topics and special areas.
  • Keynotes: Deep insights and best practices based on practical examples from the everyday life of CX experts.
  • .
  • Roundtables: Exchange and learnings in small groups via video chat.
  • Networking: Via 1:1 matchmaking digital - network via video or chat.


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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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