Customer Service Support B2B (m/w/d)

Customer Service Support B2B (m/w/d)
Published on: Dec 1, 2019
Updated: Aug 18, 2022

Until now, online stores throw their customers after the

Check out away by using the communication during shipping DHL, UPS &

Co - you've probably experienced this yourself. parcelLab solves this problem.

problem for the best of all online stores like Marc O'Polo, IKEA, Teufel,

MediaMarkt and Saturn.

Because we have already helped over 350 stores with their

customer communication and are growing strongly internationally, we are looking for you

for our Customer Service Support to help new and existing customers with their

(technical) questions about our product.

This is what you can expect:

  • You are the contact person especially for technical

    questions about our software by phone and e-mail

  • You will ensure that our customers receive all the necessary

    functions and information are available to get the maximum benefit from our


  • You proactively reach out to customers and assist them with their

    all questions, if necessary in cooperation with colleagues from the

    Technical Account Management or Development


What you should bring with you,

so that you can enjoy your tasks:

  • You have experience in customer service.

    (ideally in the e-commerce environment)

  • Strong communication skills: You are articulate and

    convey a positive atmosphere on the phone

  • You are not afraid to get involved in (technical) matters.

    and can quickly analyze and explain problems

  • You are fluent in German, English is also a must for

    no problem for you


What we offer, what you

get anywhere else:

  • The chance to really make a difference and work in a

    highly motivated environment

  • Flexible working hours
  • A product that brings real joy to its customers.

    No joke

  • A lot of room for your own ideas - trying goes over


  • Breakfast, snacks and drinks
  • Team events
  • Massage@Work
  • International development opportunities
  • A young, motivated team that not only consists of

    work colleagues, but friends


What our customers say

about us:

  • You guys are awesome :) - Christian, COO of 11teamsports and one of our first customers
  • It's just fun to work with you guys - Mathias, CRM Manager at Jochen Schweizer.

Be there - bring yourself and your ideas and have

part in our success, in order to further the development at our location in Munich.

at our location in Munich. We don't stand for long application processes: send us

your curriculum vitae with your earliest possible starting date as well as

salary expectations and we will be happy to get to know you.

in the way!

Sounds exciting? Find

We think so too!

We are looking forward to meeting you!


Laura Gessler | | Web:

Written by


Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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