Customer Experience Trends - News & positive developments in e-commerce during the Corona crisis.

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DM EXPANDS EXPRESS SERVICE

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According to Lebensmittelzeitung, drugstore operator dm is now offering its Click & Collect "Express Pickup" solution outside of its test region in Munich. Online searches for stores offering the service are positive for most cities and areas in Germany.  

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VAUDE SUPPORTS DEALERS WITH LOCAL DELIVERY SERVICE

Via a new platform on its homepage, Vaude enables specialty retailers and Vaude stores in Germany, Austria and Switzerland to offer a local delivery service for customers. The response has been great - within a few days, around 100 specialist retailers have signed up for this. Customers can also be advised via live chat, according to Schuhkurier.

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IKEA SURPRISES WITH THIS ACTION - CUSTOMERS REST IMMEDIATELY

On its Facebook page, the furniture store published a photo of a large banner hanging in the parking lot in front of the IKEA store in Augsburg, reports derwesten.

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CLOTH APOTHESES OFFER FREE DELIVERY SERVICE FOR FOOD

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In the sign of Corona, the Cloverleaf Pharmacies aren't just saying "stay home," they're also doing something to help their customers heed that advice. Customers can not only have their medications delivered same-day free to their door, but also have their grocery shopping done as well if they wish, according to openPR.

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THE LIGHT AT THE END OF THE TUNNEL: E-COMMERCE AFTER THE CORONA CRISIS

Many online retailers are currently facing the biggest challenge of their entire existence, having lost sight of the issue of digitization in the past.

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AMAZON REACTS TO THE CRISIS: THIS IS CHANGING FOR CUSTOMERS NOW ON RETURNS

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In times of Corona crisis, Amazon has to adapt to the new situation. To give customers freedom, the online giant now allows an extended return period. This does not only affect products that have been received recently, according to Chip.de.

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H&M IS IMMEDIATELY PRODUCING PROTECTIVE CLOTHING FOR HOSPITALS

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First LVMH, then Zara parent Inditex, and now H&M: More and more major beauty and fashion corporations are using their resources, factories and supply chains during the Corona crisis to make much-needed products, such as disinfectants, respirators and protective clothing, Glamour reports.

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BASF WILL DONATE 101 MILLION ATEMIC PROTECTION MASKS

According to t-online.de, the company, headquartered in Ludwigshafen in Rhineland-Palatinate, has decided to donate mouth-nose protection masks in light of the current emergency situation.

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FAST FOOD COMPANIES IN CHINA STRENGTHEN CONTACTLESS COLLECTION AND DELIVERY DURING THE CORONA CRISIS

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As the coronavirus outbreak in China continues to progress, McDonald's, Starbucks and other fast-food companies are setting up contactless pickup and delivery systems to protect their employees and customers, Reuters reported.

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STATIONARY DEALER BIKEVILLA HAS SEARCHED FOR A PARTNER FOR ONLINE SALES DURING CORONA

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In times of the Corona lockdown, the bike store BikeVilla from Limburg has established an e-commerce foothold. This measure was accompanied by various actions to expand the range and distribution channels, so to read on store providers.

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